Is airhelp.com Safe? Security Analysis for AirHelp
Check if airhelp.com is a scam or legitimate. Free security scan and reviews.
AI Summary
AirHelp is a leading global service provider specializing in air passenger rights and flight compensation claims. Founded in 2013 and headquartered in Berlin, Germany, the company offers expert assistance to passengers affected by flight delays, cancellations, overbooking, and other disruptions. With a strong market position as the number one worldwide in this niche, AirHelp serves millions of customers and maintains a robust online presence with multi-language support and comprehensive service offerings. The website is professionally designed, mobile-optimized, and integrates modern web technologies such as React and Next.js, ensuring a smooth user experience and fast performance. Security posture is strong with HTTPS enforcement and standard security headers, though there is room for improvement in public vulnerability disclosure and incident response transparency. Overall, AirHelp demonstrates a mature digital infrastructure and trustworthy business model, supported by external trust signals like Trustpilot ratings and industry awards.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
AirHelp operates in the transportation sector, focusing on legal and service assistance for air travelers. Its business model revolves around claiming compensation on behalf of passengers, likely earning revenue through success fees or service subscriptions such as AirHelp+. The company targets global air passengers, leveraging a multilingual website and extensive marketing tools. Partnerships with review platforms like Trustpilot enhance credibility. The company has a large customer base and over a decade of operational history, indicating stability and growth. The lack of WHOIS transparency is a minor concern but offset by strong branding and customer trust. AirHelp's ecosystem includes dedicated domains for claims processing and customer engagement, reflecting a well-structured operational approach.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS with excellent SSL configuration and implements key security headers to protect users. Forms are secured with appropriate attributes to prevent autocomplete and reduce risk. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a public vulnerability disclosure policy or security.txt file and lack of incident response contact details represent gaps in transparency and readiness. Compliance with GDPR is indicated by comprehensive privacy and cookie policies with consent mechanisms. Overall, the security posture is solid but could be enhanced by formalizing vulnerability management and incident response communications.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a security.txt file or vulnerability disclosure policy to encourage responsible reporting.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
AirHelp
AirHelp is a flight compensation expert company that helps air passengers claim compensation for delayed, canceled, or overbooked flights. They provide a fast, risk-free, and expert service to assist customers worldwide.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- No exposed sensitive data in HTML
- Secure forms with autocomplete off
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is professionally designed and fully functional
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=15552000; includeSubDomains; preload"
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Weak Referrer-Policy configuration
LOWCurrent value: "same-origin"
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Strict DMARC Alignment
LOWStrict alignment may cause legitimate emails to fail
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 78 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings