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Is bigcommerce.com a Scam? Security Check Results - BigCommerce Reviews

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Is bigcommerce.com Safe? Security Analysis for BigCommerce

Check if bigcommerce.com is a scam or legitimate. Free security scan and reviews.

E-commerceUnited Statesenterprise
ReactNext.jsMakeswiftGoogle Tag ManagerMarketo+2 more
Analyzed 9/5/2025Completed 11:05:02 AM
70
Security Score
MEDIUM RISK

AI Summary

BigCommerce is a leading SaaS ecommerce platform designed to empower merchants of all sizes—from startups to large enterprises—to build and grow their online businesses. The company positions itself as a flexible and professional-grade solution, focusing on enabling merchants to innovate and scale effectively. Their market presence is strong, supported by consistent branding and a comprehensive digital footprint including active social media channels and structured data indicating corporate legitimacy. Technically, the website leverages modern web technologies such as React and Next.js, ensuring fast performance, mobile optimization, and good accessibility. The presence of multiple marketing and analytics tools like Marketo, Segment, and Google Tag Manager indicates a mature digital marketing infrastructure. Security best practices are observed with HTTPS enforcement and appropriate security headers, although explicit security policies and incident response information are not publicly detailed. From a security perspective, the site demonstrates a solid posture with no visible vulnerabilities or exposed sensitive data. However, the absence of a public vulnerability disclosure program or security.txt file suggests room for improvement in transparency and community engagement on security matters. The WHOIS data is unavailable, which limits domain registration insights, but the overall legitimacy of the business and website is supported by consistent branding and professional content. Overall, BigCommerce presents as a trustworthy and professional ecommerce platform with strong technical and business foundations. Strategic recommendations include enhancing security transparency, publishing incident response details, and improving public disclosure of certifications and compliance to further strengthen trust and security posture.

Detected Technologies

ReactNext.jsMakeswiftGoogle Tag ManagerMarketoSegmentWistia

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

BigCommerce operates in the competitive ecommerce SaaS market, targeting merchants ranging from small startups to large enterprises. Their business model centers on providing a scalable, open SaaS platform that supports online store creation, management, and growth. The company benefits from a strong brand presence and a broad partner ecosystem, as evidenced by their extensive social media and marketing integrations. Revenue streams likely include subscription fees, add-ons, and professional services. The platform's flexibility and professional-grade features position BigCommerce as a preferred choice for merchants seeking robust ecommerce solutions. Growth indicators include active marketing, comprehensive content, and a focus on innovation. The company is headquartered in the United States, with a large enterprise size profile.

Extracted Contact Information

Marketing Intelligence Data

Email Addresses (2)

s*****@bigcommerce.com
s*****@bigcommerce.com

Phone Numbers (1)

+1512865****

Security Posture Analysis

Comprehensive Security Assessment

The security posture of BigCommerce's website is robust, featuring HTTPS encryption and a suite of security headers that mitigate common web vulnerabilities. No exposed credentials or sensitive data were detected in the site content or scripts. The use of modern frameworks and controlled third-party integrations reduces risk exposure. However, the lack of publicly available security policies, incident response contacts, and vulnerability disclosure mechanisms indicates potential gaps in transparency and readiness communication. Compliance with GDPR is suggested by the presence of privacy and cookie policies with consent mechanisms. Overall, the security maturity is high but could be enhanced by formalizing and publishing security governance documents and response procedures.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a dedicated security policy and incident response plan on the website to improve transparency and trust.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

BigCommerce

Description:

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses, to large enterprises. As a leading Open SaaS solution, BigCommerce empowers merchants to build, innovate and grow their businesses online. Simply put, we focus on being the best commerce platform so our customers can focus on what matters most: growing their businesses.

Key Services:
ecommerce platformonline store buildingmerchant growth tools
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
ReactNext.jsMakeswiftGoogle Tag ManagerMarketoSegmentWistia
Frameworks:
Next.js
Platforms:
SaaS
Performance:

fast

Mobile:

excellent

Accessibility:

good

SEO:

excellent

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data detected

Analytics & Tracking

Services:
SegmentGoogle Analytics (implied via GTM)
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Ad Networks:
Google Ads
Tracking Pixels:
MarketoSegmentGoogle Ads
Marketing Tools:
MarketoSegmentWistia
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with rich content and professional design.

🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

40/100
Score

Weak Strict-Transport-Security configuration

LOW

Current value: "max-age=300; includeSubDomains"

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Weak Referrer-Policy configuration

LOW

Current value: "no-referrer-when-downgrade"

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

80/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

No Data Protection Officer mentioned

LOW

Large organizations may need to designate a DPO under GDPR

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

2/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

Critical sector without clear security compliance

HIGH

Detected sectors: energy, transport, banking, health, digital

📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

87/100
Score

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:_spf.bigcommerce.com include:_spf.google.com include:spf.mandrillapp.com ip4:192.28.144.165 include:_spf.salesforce.com a:zgateway.zuora.com ~all
DNS Lookups:5/10
Policy:~all
DKIM Selectors Found
Selector:google(1272-bit rsa)
Selector:k1(1296-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:quarantine
Aggregate Reports:dmarc_agg@dmarc.everest.email
Forensic Reports:dmarc_fr@dmarc.everest.email

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

82/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.3TLSv1.2TLSv1.1

OCSP Status

OCSP Stapling Enabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

85/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Registration Details

Domain Age
26 years(mature)
Expiry Risk
low(155 days)
Protection Level
strongDNSSEC OFF

DNS Records

A Records:63.141.128.3, 192.200.160.253
Name Servers:
dns2.p01.nsone.net
ns-cloud-d1.googledomains.com
ns-cloud-d2.googledomains.com
ns-cloud-d3.googledomains.com
MX Records:
30: aspmx2.googlemail.com
10: aspmx.l.google.com
20: alt2.aspmx.l.google.com
20: alt1.aspmx.l.google.com
30: aspmx3.googlemail.com
SOA:Serial: 1, TTL: 300s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:69ms

SPF Analysis

SPF Record:
v=spf1 include:_spf.bigcommerce.com include:_spf.google.com include:spf.mandrillapp.com ip4:192.28.144.165 include:_spf.salesforce.com a:zgateway.zuora.com ~all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

BigCommerce's website is built on a modern technology stack including React and Next.js, which supports server-side rendering and fast page loads. The site uses Makeswift for content management and integrates marketing and analytics tools such as Marketo, Segment, and Google Tag Manager. The site is well-optimized for mobile devices and accessibility, with comprehensive meta tags and structured data for SEO. Performance is fast, and the site demonstrates good technical hygiene with no broken elements detected. Opportunities exist to further document hosting and infrastructure details and to monitor third-party dependencies for security and performance risks.
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