Is bugherd.com Safe? Security Analysis for BugHerd
Check if bugherd.com is a scam or legitimate. Free security scan and reviews.
AI Summary
BugHerd is a mature SaaS company founded in 2010 specializing in visual website feedback and bug tracking tools designed for web development teams, project managers, and designers. The platform simplifies client feedback by allowing users to point, click, and comment directly on live websites, automatically capturing screenshots and technical metadata. BugHerd integrates with popular project management and communication tools, enhancing workflow efficiency and client collaboration. The company enjoys a strong market position with over 10,000 companies and 350,000 users worldwide, supported by positive customer reviews and industry awards. Technically, BugHerd leverages modern web technologies including Webflow CMS, Google Fonts, and a comprehensive suite of analytics and marketing tools such as PostHog, Segment, Google Tag Manager, and various ad pixels. Hosting and DNS are managed via Cloudflare, ensuring robust performance and security. The website is well-optimized for mobile and SEO, with excellent design quality and user experience. From a security perspective, the site enforces HTTPS and employs best practices such as client feedback without requiring user accounts, reducing attack surface. However, it lacks explicit security headers, a published security policy, and incident response contact details. Privacy compliance is partially addressed with a comprehensive privacy policy and GDPR compliance, but the absence of a cookie consent mechanism is a gap given the extensive tracking technologies in use. Overall, BugHerd presents a professional, trustworthy, and technically sound online presence with minor areas for improvement in security transparency and privacy compliance. The domain registration data aligns well with the business claims, supporting legitimacy and trustworthiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
BugHerd operates in the technology sector as a SaaS provider focused on website feedback and bug tracking solutions. Its competitive advantage lies in its intuitive visual feedback interface that requires no client training, seamless integrations with major project management and communication platforms, and a strong user base with global reach. Revenue streams are primarily subscription-based with additional income from a partner referral program. The company targets web development agencies, marketing agencies, and in-house teams, emphasizing ease of use and efficiency. Growth indicators include recent feature additions, new integrations, and active customer engagement through testimonials and case studies. The partnership ecosystem includes integrations with tools like Jira, Slack, and Trello, enhancing its market penetration and workflow compatibility.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
BugHerd demonstrates a moderate to high security maturity level with enforced HTTPS and secure domain registration practices. The platform minimizes client-side risk by not requiring client accounts for feedback submission. However, the absence of documented security headers, vulnerability disclosure policies, and incident response contacts indicates room for improvement in transparency and preparedness. The extensive use of third-party analytics and marketing scripts increases the attack surface and privacy risk, especially without a cookie consent mechanism. Compliance with GDPR is indicated but not fully supported by visible consent controls. Overall, the security posture is adequate for its business model but would benefit from enhanced policy publication and technical controls to mitigate potential risks.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and publish comprehensive security headers including Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), X-Frame-Options, and X-Content-Type-Options.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
BugHerd
BugHerd provides a visual website feedback and bug tracking tool that allows clients to point, click, and comment directly on live websites. It captures screenshots and technical details automatically and organizes feedback into actionable tasks.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Client feedback without requiring accounts
- No exposed sensitive data in HTML
- Use of security status page (https://status.bugherd.com/)
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and interactive elements.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: transport, banking, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Soon
HIGHSSL certificate expires in 29 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings