Is chat-assistance.com Safe? Security Analysis for Presales Assistance
Check if chat-assistance.com is a scam or legitimate. Free security scan and reviews.
AI Summary
The website at siteground.chat-assistance.com serves as a customer support and presales assistance portal for SiteGround customers, providing login functionality and a form for new customers to submit questions. The site uses basic web technologies including HTML, CSS, JavaScript, jQuery, and integrates Google reCAPTCHA v3 for bot protection. The content is minimal and focused solely on customer support interaction without additional business or marketing information. The domain WHOIS data is unavailable, indicating the domain may be unregistered or a private subdomain, which raises concerns about legitimacy and trustworthiness. Security posture is moderate with HTTPS enabled and reCAPTCHA integration, but lacks important security headers and visible privacy or cookie policies. Overall, the site is functional but basic in design and content, with limited trust indicators and no contact information provided.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
The site targets existing and new SiteGround customers seeking presales or support assistance, operating as a support portal rather than a full business website. The business model is service-oriented, focusing on customer interaction and support. The lack of WHOIS data and absence of business details limit insights into market positioning or growth. No partnerships or subsidiaries are indicated. The site’s minimal content and basic design suggest a small-scale operation or a support subdomain rather than a standalone business entity.
Security Posture Analysis
Comprehensive Security Assessment
Security measures include HTTPS and Google reCAPTCHA v3 to protect login forms from automated abuse. However, the absence of key security headers such as Content-Security-Policy, HSTS, and X-Frame-Options reduces the overall security posture. No privacy or cookie policies are present, indicating potential compliance gaps with GDPR and other privacy regulations. The lack of registrant information and WHOIS data further detracts from trustworthiness. Incident response and vulnerability disclosure information are not provided, limiting transparency. Overall, the security maturity is basic and could be improved with standard best practices and compliance documentation.
Strategic Recommendations
Priority Actions for Security Improvement
Implement comprehensive security headers including Content-Security-Policy, Strict-Transport-Security, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Customer support login and presales assistance portal for SiteGround customers.
basic
moderate
Technical Stack
moderate
basic
basic
basic
Security Assessment
- Use of HTTPS
- Google reCAPTCHA v3 integration on login form
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is a customer support login and presales assistance portal for SiteGround.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Weak X-XSS-Protection configuration
LOWCurrent value: "1"
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Privacy Policy found
HIGHGDPR requires a clear and accessible privacy policy
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 77 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
No DMARC Record
MEDIUMDMARC policy not configured
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings