Is chatbase.co Safe? Security Analysis for Chatbase
Check if chatbase.co is a scam or legitimate. Free security scan and reviews.
AI Summary
Chatbase is a technology company specializing in AI-driven customer service agents. Their platform enables businesses to build, deploy, and manage AI support agents that enhance customer interactions and improve business outcomes. Positioned as a comprehensive solution, Chatbase integrates with popular business tools and platforms to provide seamless AI-powered customer support. The website demonstrates a high level of digital maturity with modern technologies such as React, Next.js, and hosting on Vercel, ensuring fast performance and excellent mobile optimization. Security practices include HTTPS enforcement and use of monitoring tools like Sentry, though explicit security policies and headers could be improved. Privacy compliance is limited due to the absence of visible privacy and cookie policies. Overall, Chatbase presents a professional and trustworthy online presence suitable for medium-sized businesses seeking AI customer service solutions.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Chatbase operates in the technology sector with a SaaS business model focused on AI customer service agents. The platform targets businesses looking to automate and enhance customer support through conversational AI. Key competitive advantages include integrations with major platforms (Zendesk, Slack, Salesforce), a user-friendly interface for building AI agents, and advanced analytics capabilities. The company claims over 9000 business customers worldwide, indicating significant market traction. The absence of public WHOIS data suggests privacy protection, common in tech startups and SaaS providers. No direct revenue or founding year information is available, but the platform's sophistication and integrations imply a mature product offering. Strategic partnerships with major SaaS providers enhance its ecosystem and market reach.
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS and uses security monitoring tools like Sentry, indicating a baseline security posture. However, no explicit security headers (e.g., Content-Security-Policy, X-Frame-Options) were detected in the provided data, which could enhance protection against common web attacks. There is no visible security or incident response policy published on the site, nor contact channels for security incidents. The absence of privacy and cookie policies raises compliance concerns, especially regarding GDPR. No vulnerabilities or exposed sensitive data were found in the HTML content. Overall, the security posture is good but could be strengthened by publishing formal policies and implementing additional HTTP security headers.
Strategic Recommendations
Priority Actions for Security Improvement
Publish comprehensive privacy and cookie policies with clear GDPR compliance statements.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Chatbase
Chatbase is the platform for building the best AI agents for customer service. Build and deploy AI support agents that transform customer interactions. Create customer service chatbots that deliver better experiences.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of Sentry for error monitoring
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 66 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
- •Privacy/proxy registration detected
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings