Is chatbot.com Safe? Security Analysis for Text, Inc.
Check if chatbot.com is a scam or legitimate. Free security scan and reviews.
AI Summary
ChatBot.com is a technology company operating under Text, Inc., providing AI-powered chatbot software designed to enhance customer support, marketing, and sales through automated, data-driven conversational AI. The company positions itself as a leader in AI chatbot solutions with a broad range of integrations and a strong presence in the SaaS market. Their platform offers features such as AI Assist scanning, visual chatbot building, multichannel communication, and seamless handover to live agents, targeting businesses seeking to automate and improve customer engagement. The website demonstrates a high level of digital maturity with professional design, mobile optimization, and extensive use of analytics and marketing tools. However, the absence of explicit privacy and cookie policies and lack of visible security headers indicate areas for compliance and security improvement. The WHOIS data is unavailable, which slightly impacts trust but the overall business credibility remains high due to consistent branding, social proof, and partner ecosystem.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
ChatBot.com operates in the technology sector, focusing on AI chatbot solutions for customer service and sales automation. Their business model is SaaS-based, offering subscription plans with free trials to attract customers. The company leverages partnerships with LiveChat, HelpDesk, and other platforms to expand its ecosystem. The target market includes medium to large enterprises seeking to enhance customer interactions with AI. The presence of multiple social media channels and customer testimonials indicates active marketing and customer engagement strategies. The company appears to be well-established with a large customer base and a consistent brand identity. Revenue streams likely include subscription fees and possibly premium integrations or services.
Extracted Contact Information
Marketing Intelligence Data
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and uses modern JavaScript libraries and tracking tools, indicating a baseline security posture. However, the lack of detected security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options suggests room for improvement in hardening the web application against common attacks. No exposed sensitive data or vulnerable libraries were identified in the HTML content. The absence of a published security policy, incident response contacts, or vulnerability disclosure program limits transparency and readiness for security incidents. Overall, the security posture is moderate but could be enhanced by implementing recommended headers, publishing security documentation, and improving privacy compliance.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and publish comprehensive privacy and cookie policies with clear GDPR compliance and consent mechanisms.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
ChatBot® uses AI-generated responses to instantly help your customers. Get 24/7 support and ultra-high satisfaction rates. Test an AI chatbot for free.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of async and defer for scripts
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 65 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings