Is chatmetrics.com Safe? Security Analysis for Chat Metrics
Check if chatmetrics.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Chat Metrics is a specialized B2B service provider offering 24/7 staffed live chat solutions designed to increase lead conversions and book qualified sales meetings. The company targets SaaS, technology, and high-ticket service sectors, positioning itself as a trusted partner with over a decade of experience and a strong client base including notable brands. Their business model revolves around managed live chat services with real sales representatives engaging visitors, qualifying leads, and integrating with CRM systems to streamline sales pipelines. Technically, the website is built on WordPress with Elementor and incorporates modern marketing and analytics tools such as Google Analytics, Facebook Pixel, and LiveChat. The site is well-optimized for SEO, mobile-friendly, and demonstrates good performance and accessibility standards. Security posture is strong with HTTPS enforced and appropriate security headers, though there is room for improvement in cookie consent and incident response transparency. The absence of WHOIS domain registration data is a notable concern, impacting domain trustworthiness despite the professional appearance and content quality of the website.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Chat Metrics operates in the competitive managed live chat market, focusing on B2B clients who require high-quality lead qualification and meeting booking services. Their competitive advantage lies in providing real sales reps rather than bots, rapid deployment (live in 48 hours), and deep CRM integration capabilities. Revenue streams likely include subscription fees and pay-per-meeting models. The company leverages partnerships with scheduling platforms like Calendly and live chat providers like LiveChat to enhance service delivery. Their marketing strategy includes strong SEO, client testimonials, and social proof via Capterra and G2 ratings. The target customer segments are marketers, agencies, and sales teams in SaaS and tech industries. Growth indicators include extensive client logos and positive user feedback. The company maintains an active social media presence and provides educational resources such as podcasts and blogs to engage prospects.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a mature security posture with HTTPS enforced and multiple security headers implemented, reducing risks of common web attacks. No exposed sensitive data or vulnerable libraries were detected in the analysis. However, the lack of a published incident response contact or vulnerability disclosure policy limits transparency and preparedness perception. Cookie consent mechanisms are absent, which may pose compliance risks under GDPR and similar regulations. The site uses third-party tracking and marketing scripts, which should be managed carefully to ensure privacy compliance. Overall, the security maturity is good but could be enhanced by formalizing incident response channels and improving privacy controls.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a cookie consent banner to comply with GDPR and enhance user privacy transparency.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Chat Metrics
Boost lead conversions with 24/7 staffed live chat. Real sales reps engage visitors, qualify leads, and book better meetings-all done for you.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- No exposed sensitive data
- Use of security headers
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, health, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 38 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings