Is chatra.io Safe? Security Analysis for Chatra
Check if chatra.io is a scam or legitimate. Free security scan and reviews.
AI Summary
Chatra is a mature SaaS company founded in 2002, offering a multichannel customer communication platform including live chat, chatbots, email, and social messaging. It serves a broad business audience, from small to large enterprises, and is trusted by over 45,000 businesses worldwide. The company recently became part of Brevo, enhancing its market position. The website is professionally designed, mobile-optimized, and provides clear calls to action for sign-up and support. Technically, the site uses modern analytics tools such as Amplitude and Google Tag Manager, and is hosted with Cloudflare DNS services, ensuring good performance and security. Security posture is solid with HTTPS and domain locks, though DNSSEC is not enabled and no explicit security policy or incident response page is published. Privacy compliance is well addressed with clear privacy and cookie policies and GDPR adherence. Overall, the website reflects a trustworthy and professional business with a strong digital presence.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Chatra operates in the technology sector, focusing on customer support and communication solutions. Its SaaS business model targets businesses seeking to improve customer engagement through live chat and automated bots. The company leverages partnerships, notably with Brevo, to expand its offerings. Revenue streams likely include subscription plans with free and paid tiers. The large user base and multilingual website indicate a global reach. The affiliate program and marketing tools integration suggest active growth and customer acquisition strategies. The absence of phone contact but presence of email and contact forms aligns with modern SaaS support practices.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a good security maturity level with HTTPS enforced and domain status locks preventing unauthorized changes. However, the lack of DNSSEC and absence of security headers such as Content-Security-Policy or Strict-Transport-Security represent areas for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. The site lacks a dedicated security policy or incident response page, which could enhance transparency and preparedness. Privacy policies are comprehensive and GDPR compliant, supporting data protection best practices. Incident response contact channels like security@ or abuse@ emails are not found, which is a minor gap in security readiness.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Chatra
Multichannel support platform built for businesses, big and small. Help your customers better with Chatra!
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enabled
- Domain status includes clientDeleteProhibited and other EPP locks
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is professionally designed and well-structured
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 62 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings