Is chatway.app Safe? Security Analysis for Chatway Live Chat
Check if chatway.app is a scam or legitimate. Free security scan and reviews.
AI Summary
Chatway Live Chat is a SaaS company offering a comprehensive live chat and customer engagement platform designed to support businesses across multiple industries including eCommerce, SaaS, finance, education, and more. The platform provides a unified inbox for customer conversations, live visitor insights, deep eCommerce integrations, multilingual support, and mobile applications for iOS and Android. Positioned as a versatile and scalable solution, Chatway serves over 40,000 businesses and emphasizes team collaboration and customer satisfaction. Technically, the website is built on WordPress with modern JavaScript libraries such as jQuery, Slick Slider, and AOS for animations. It integrates third-party marketing and analytics tools like Google Tag Manager and Poptin. The site is mobile-optimized, uses HTTPS with a service worker for progressive web app capabilities, and demonstrates good SEO and accessibility practices. From a security perspective, the site benefits from HTTPS and secure service worker registration but lacks explicit security headers and published security policies. There are no visible vulnerabilities or exposed sensitive data, but the absence of privacy and cookie policies indicates compliance gaps, especially regarding GDPR. No incident response or vulnerability disclosure information is provided. Overall, Chatway presents a professional and trustworthy online presence with strong business credibility and technical maturity. However, it should improve privacy compliance and security transparency to enhance user trust and regulatory adherence.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Chatway operates in the competitive live chat and customer support SaaS market, targeting a broad range of industries including eCommerce, SaaS, finance, education, travel, real estate, and nonprofits. Its competitive advantage lies in deep integrations with eCommerce platforms, multilingual support, and team collaboration features. The business model is subscription-based with a free tier to attract users and paid plans for advanced features. The presence of mobile apps and multi-platform support indicates a focus on accessibility and user convenience. The company showcases strong market penetration with over 40,000 customers and notable clients such as Sony Music and Danone, suggesting solid growth and brand recognition. Strategic partnerships and integrations enhance its ecosystem, although no explicit partner domains were identified in the HTML content.
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a moderate to good security posture with HTTPS enforced and no visible sensitive data leaks. The use of service workers indicates modern web security practices. However, the lack of security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces defense-in-depth. The absence of published security policies, incident response contacts, and vulnerability disclosure mechanisms limits transparency and preparedness. Compliance with GDPR is uncertain due to missing privacy and cookie policies. No known vulnerabilities or malware indicators were found in the HTML content. Overall, the security posture is adequate for a SaaS platform but would benefit from enhanced security headers, documented policies, and compliance disclosures.
Strategic Recommendations
Priority Actions for Security Improvement
Publish comprehensive privacy and cookie policies with explicit GDPR compliance and consent mechanisms.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Chatway Live Chat
Boost customer engagement with Chatway Live Chat for websites! Enjoy features like FAQs, canned responses, live translation, and seamless iOS & Android apps. Start smarter conversations today!
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enabled
- Service Worker registered for PWA
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is a professional SaaS platform for live chat and customer engagement.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 53 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings