Is civicplus.com Safe? Security Analysis for CivicPlus LLC
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AI Summary
CivicPlus LLC operates a comprehensive software platform designed to empower local governments and public sector organizations by streamlining operations, enhancing resident engagement, and ensuring compliance with accessibility and security standards. The company positions itself as a leader in integrated government technology with a broad portfolio of products including municipal websites, mass notification systems, social media archiving, and public records management. Their target audience primarily includes local government officials, administrators, and residents seeking efficient digital government services. Technically, the website is built on a modern WordPress CMS infrastructure enhanced with popular SEO and analytics tools such as Yoast SEO Premium, Google Analytics, Microsoft Clarity, and HubSpot. The site demonstrates good mobile optimization, accessibility, and SEO practices, with a moderate to fast performance profile. The use of multiple marketing and tracking scripts is balanced with consent mechanisms, reflecting a commitment to privacy compliance. From a security perspective, the site enforces HTTPS and employs several security best practices, although explicit security headers are not fully confirmed. No critical vulnerabilities or exposed sensitive data were detected. However, the absence of a public WHOIS record for the domain raises concerns about domain registration transparency, which slightly impacts the overall trustworthiness assessment. Overall, CivicPlus presents a professional, trustworthy, and well-structured digital presence aligned with its business objectives. Strategic recommendations include enhancing domain registration transparency, explicitly publishing incident response and vulnerability disclosure policies, and confirming comprehensive security header implementation to further strengthen security posture.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
CivicPlus operates in the government technology sector, offering SaaS solutions tailored to local governments and public sector entities. Their competitive advantage lies in a broad, integrated product suite addressing multiple government functions from communication to compliance and resident services. The business model is B2G SaaS with a focus on long-term client retention and impact-led government operations. The company leverages partnerships with specialized service providers for mass notification, CRM, and archiving solutions, enhancing its ecosystem. Growth indicators include a large customer base (10K+ local governments) and extensive user engagement (340M+ resident users). The company maintains a strong brand presence with consistent messaging and extensive resource offerings, supporting market leadership and customer trust.
Extracted Contact Information
Marketing Intelligence Data
Phone Numbers (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a mature security posture with enforced HTTPS, secure form handling, and use of consent-based tracking scripts. While explicit security headers like Content-Security-Policy and X-Frame-Options are not clearly visible, the overall configuration suggests adherence to common security best practices. No vulnerabilities or exposed sensitive data were identified in the HTML content. The lack of a public incident response or vulnerability disclosure policy is a gap that could impact security readiness. The missing WHOIS data for the domain is a notable concern for domain legitimacy and trust. Overall, the security posture is strong but could be improved by enhancing transparency and security header implementation.
Strategic Recommendations
Priority Actions for Security Improvement
Publish and maintain a clear incident response and vulnerability disclosure policy on the website.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
CivicPlus LLC
CivicPlus is a software platform that powers and empowers the public sector with technology that boosts efficiency and resident satisfaction.
excellent
consistent
Technical Stack
moderate
good
good
excellent
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of security-related scripts and analytics with consent
- Forms use POST method with no visible insecure inputs
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and navigation
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Weak Referrer-Policy configuration
LOWCurrent value: "unsafe-url"
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 39 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings