Is civicplus.help Safe? Security Analysis for CivicPlus
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AI Summary
CivicPlus is an established enterprise technology company specializing in providing integrated digital solutions for local governments and public sector organizations. Their platform includes services such as content management, payments, resident and staff portals, and meeting management, positioning them as a leader in government technology. The website serves as a comprehensive help center and knowledge base, supporting their broad product suite with detailed documentation and support resources. Technically, the site is built on modern frameworks including Angular and Document360, hosted on Microsoft Azure, and employs best practices for performance, accessibility, and SEO. Security posture is strong with HTTPS enforcement, use of Cloudflare Turnstile CAPTCHA, and secure script loading, though some security headers could be improved. Privacy compliance is well addressed with clear privacy and cookie policies and GDPR indicators. Overall, the website reflects a professional, trustworthy, and mature digital presence aligned with the company's market position.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
CivicPlus operates a B2B SaaS business model targeting local governments and municipal organizations. Their competitive advantage lies in a comprehensive platform that integrates multiple government technology needs into a single ecosystem. Revenue streams likely include subscription fees for platform modules and services. The company maintains a strong partnership and support ecosystem, evidenced by dedicated support portals and active social media presence. Growth indicators include frequent product updates, release notes, and community engagement such as the Community Impact Awards. The website content and structure support a clear focus on customer education and self-service, enhancing customer retention and satisfaction.
Extracted Contact Information
Marketing Intelligence Data
Phone Numbers (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a mature security posture with enforced HTTPS, use of modern CAPTCHA mechanisms, and secure loading of third-party scripts with integrity checks. However, the Content-Security-Policy header is empty, and other important security headers like X-Frame-Options and X-Content-Type-Options are not explicitly set, representing areas for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of a public security policy or incident response page suggests an opportunity to enhance transparency and readiness. Overall, the security measures are adequate for the website's purpose but could be strengthened to align with best practices.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a comprehensive Content-Security-Policy header to mitigate XSS and related attacks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
CivicPlus
CivicPlus provides a comprehensive platform for local government technology solutions including content management, payments, resident portals, and meeting management.
good
consistent
Technical Stack
fast
good
good
good
Security Assessment
- HTTPS enforced
- Use of Cloudflare Turnstile CAPTCHA
- No exposed sensitive data in HTML
- Secure external script loading with integrity attributes
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is a professional knowledge base for CivicPlus products and services.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 68 days
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings