Is crunch.help Safe? Security Analysis for HelpCrunch
Check if crunch.help is a scam or legitimate. Free security scan and reviews.
AI Summary
HelpCrunch operates a professional knowledge base website providing detailed documentation and support resources for its customer communication platform. The company targets businesses and developers seeking integrated live chat, chatbot, shared inbox, and API solutions to enhance customer support. The website demonstrates a solid market position with a comprehensive suite of services and a consistent brand presence. Technically, the site employs modern JavaScript-based tracking and analytics tools such as Google Analytics, Microsoft Clarity, and Facebook Pixel, indicating a mature digital infrastructure. The site is well-structured, mobile-optimized, and uses HTTPS to secure user interactions. However, explicit privacy and cookie policies are not present on this page, which may impact compliance and user trust. Security posture is generally good with no visible vulnerabilities or exposed sensitive data, but the absence of security headers and vulnerability disclosure mechanisms suggests room for improvement. Overall, the website is trustworthy and professionally maintained, supporting HelpCrunch's business credibility.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
HelpCrunch is positioned as a SaaS provider in the customer support technology sector, offering a broad range of tools including live chat widgets, chatbots, shared inboxes, and developer APIs. The business model focuses on subscription-based software services targeting SMEs and enterprises looking to improve customer engagement. The knowledge base content reflects a mature product with extensive integrations and developer support, indicating a well-established market presence. The company maintains active social media channels and uses multiple analytics and marketing tools to optimize user engagement. No direct contact or legal business information is provided on this page, which is typical for a documentation subdomain. The ecosystem suggests a focus on customer self-service and developer enablement, supporting scalable growth.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS, ensuring encrypted data transmission. It integrates third-party analytics and marketing scripts responsibly without exposing sensitive data. However, the lack of visible security headers such as Content-Security-Policy or X-Frame-Options in the HTML source is a minor security gap. No privacy or cookie policies are explicitly linked, which may raise compliance concerns under GDPR or similar regulations. There is no evidence of a published vulnerability disclosure or security.txt file, limiting transparency for security researchers. Incident response contact information is absent, which could delay reporting and mitigation of security issues. Overall, the security posture is solid but could be enhanced by adopting additional security headers, publishing privacy and cookie policies, and establishing clear security communication channels.
Strategic Recommendations
Priority Actions for Security Improvement
Publish and prominently link a comprehensive privacy policy and cookie policy with GDPR compliance details.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
HelpCrunch
HelpCrunch provides a knowledge base platform offering comprehensive information about their customer communication and support services.
good
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- No visible sensitive data exposure
- Use of secure external scripts
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is a knowledge base for HelpCrunch customer communication platform.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Privacy Policy found
HIGHGDPR requires a clear and accessible privacy policy
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Third-party services without privacy policy
HIGHDetected services: Google Analytics, Facebook, LinkedIn
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 42 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings