Is customer-alliance.com Safe? Security Analysis for Customer Alliance
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AI Summary
Customer Alliance operates a SaaS platform focused on simplifying customer feedback and review management for businesses. The company positions itself as a provider of stress-free review management software, targeting businesses that want to streamline customer reviews, surveys, and satisfaction metrics. The website is professionally designed using WordPress and modern plugins, supporting multiple languages and optimized for SEO and mobile devices. The technical infrastructure includes popular tools such as Google Tag Manager, Microsoft Clarity, and WP Rocket, indicating a mature digital presence. Security posture is generally good with HTTPS enforced and cookie consent implemented, but lacks explicit security policies and headers. The absence of WHOIS data and registrant information introduces some uncertainty about domain legitimacy, though the website content and technical setup suggest a legitimate business. Overall, the site is well-structured and trustworthy from a user perspective but would benefit from enhanced transparency and security disclosures.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Customer Alliance targets the technology sector with a focus on customer experience management. Its SaaS business model leverages digital marketing and analytics tools to attract medium-sized businesses seeking to improve customer satisfaction and online reputation. The company uses multilingual support to reach a broader European audience. While no parent or subsidiary companies are identified, the presence of social media and SEO tools indicates active marketing efforts. The lack of explicit contact details and privacy policies may limit trust for some users. The company appears to be established since 2021, with a consistent brand presence and good content quality. Strategic partnerships or payment processors are not identified in the data provided.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (3)
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and uses cookie consent mechanisms, reflecting compliance with basic privacy regulations. However, no advanced security headers (e.g., CSP, HSTS) were detected, and there is no visible security or incident response policy. No vulnerability disclosure or security.txt files were found, which could improve transparency and trust. The use of third-party scripts like Google Analytics and Microsoft Clarity introduces moderate tracking but is managed with consent. The absence of contact information for security incidents is a gap. Overall, the security posture is moderate, with room for improvement in policy transparency and technical security controls.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a comprehensive privacy policy and terms of service accessible from the homepage.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Customer Alliance
Ditch complex workflows & boring spreadsheets. Embrace efficiency with one platform for customer reviews, surveys, and satisfaction metrics.
good
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- Use of Google Tag Manager with consent
- Cookie consent mechanism present
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is accessible and fully functional with no blocking detected.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DMARC reporting
LOWDMARC aggregate reports not configured
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Soon
HIGHSSL certificate expires in 23 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings
Additional Findings
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