Is customerly.help Safe? Security Analysis for Customerly
Check if customerly.help is a scam or legitimate. Free security scan and reviews.
AI Summary
Customerly is a SaaS company providing a comprehensive customer engagement platform that includes live chat, AI-powered support, email funnels, feedback collection, and automation tools. Their help center website offers extensive documentation to assist users in leveraging these services effectively. The platform targets businesses seeking to enhance customer support and communication through modern digital tools. Technically, the website is built on Next.js with React, hosted on Amazon S3 for assets, and integrates analytics tools like Mixpanel and Google Tag Manager. The site is well-optimized for performance, mobile responsiveness, and SEO. Security-wise, the site enforces HTTPS, employs standard security headers, and shows no signs of vulnerabilities or exposed sensitive data. However, explicit privacy and cookie policies are not detected, and no direct contact information is provided, which slightly impacts privacy compliance and business credibility scores. Overall, the domain WHOIS data is privacy protected, which is typical for SaaS providers, and no suspicious patterns are found. The website presents a professional, trustworthy, and secure digital presence suitable for its business purpose.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Customerly operates in the technology sector as a SaaS provider specializing in customer support and engagement solutions. Their business model revolves around subscription-based software services with features including AI enhancements, live chat, and outbound marketing tools. The company targets small to medium-sized businesses looking to improve customer communication and satisfaction. The help center content indicates a mature product with a broad feature set and active content authorship, suggesting ongoing development and customer support. Partnerships include educational resources like academy.customerly.io. The lack of explicit company registration or VAT information is typical for SaaS platforms but limits deeper business verification. The company appears well-positioned in the customer engagement software market with a focus on innovation and user assistance.
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a strong security posture with HTTPS enforced and multiple security headers implemented, including HSTS, CSP, and X-Frame-Options. No sensitive data leakage or vulnerable libraries are detected in the HTML content. The use of reputable analytics and error tracking services like Mixpanel and Sentry indicates attention to monitoring and incident detection. However, the absence of a published security policy, incident response contacts, or vulnerability disclosure program represents a compliance gap. The lack of explicit privacy and cookie policies also impacts GDPR compliance. Overall, the security maturity is good but could be enhanced by publishing formal security and privacy documentation and providing clear channels for security incident reporting.
Strategic Recommendations
Priority Actions for Security Improvement
Publish comprehensive privacy and cookie policies accessible from the help center or main website footer.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Customerly
Customerly provides customer support, email funnel, feedback, AI-powered customer service solutions, live chat, inbox management, chatflows automation, outbound email campaigns, feedback collection, contact and data management, project settings, notifications, API access, mobile SDKs, integrations, plans and pricing, webhooks, account settings, insights, and troubleshooting documentation.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of security headers
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is a comprehensive help center for Customerly SaaS platform
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 82 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
- •No domain protection locks enabled
- •Privacy/proxy registration detected
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings