Is dixa.com Safe? Security Analysis for Dixa
Check if dixa.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Dixa is a technology company specializing in an AI-driven conversational customer service platform tailored for consumer brands. Their platform integrates omnichannel communication, AI agents, unified agent workspaces, and analytics to enhance customer experience and loyalty. The website reflects a mature SaaS business model targeting B2C companies seeking to optimize customer service through AI and automation. Technically, the website is built on WordPress with modern front-end technologies, optimized for SEO and mobile responsiveness. Security posture is good with HTTPS and no visible vulnerabilities, though explicit security headers and incident response information are lacking. Privacy compliance is minimal with no visible privacy or cookie policies in the provided content. The absence of WHOIS data is a concern but the professional presentation and social media presence support legitimacy. Overall, the site is well-designed and functional with room for improvement in privacy and security transparency.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Dixa positions itself as a key player in the customer service technology sector, focusing on AI-powered solutions for consumer brands. Their business model is SaaS-based, offering integrated tools for omnichannel support, automation, and analytics. The company targets medium-sized businesses and enterprises looking to enhance customer loyalty and operational efficiency. The website showcases a strong brand identity, customer logos, and social media engagement, indicating a healthy market presence. However, the lack of public WHOIS data and absence of detailed compliance documentation suggest areas for increased transparency. The company leverages third-party analytics and optimization tools, indicating a data-driven approach to marketing and user experience.
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS and integrates reputable analytics and optimization services such as Google Tag Manager and Visual Website Optimizer. There is no evidence of exposed sensitive data or vulnerable libraries in the HTML content. However, the site lacks explicit security headers like Content-Security-Policy and does not provide a security.txt or incident response contact information, which are best practices for mature security postures. Privacy policies and cookie consent mechanisms are not evident, which may pose compliance risks under GDPR and similar regulations. Overall, the security posture is solid but could be enhanced with improved transparency and additional security controls.
Strategic Recommendations
Priority Actions for Security Improvement
Publish comprehensive privacy and cookie policies with clear GDPR compliance and consent mechanisms.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Dixa
Dixa is a conversational customer service platform optimized for B2C consumer brands, turning customer service into a growth engine powered by AI, customer data, and seamless integrations to unlock revenue, loyalty, and insights.
excellent
consistent
Technical Stack
moderate
excellent
good
excellent
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of Google Tag Manager and VWO for analytics and optimization
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 71 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Mixed Content Detected
MEDIUM1 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings