Is echatsoft.com Safe? Security Analysis for 深圳市虹红科技有限公司
Check if echatsoft.com is a scam or legitimate. Free security scan and reviews.
AI Summary
深圳市虹红科技有限公司 operates the website www.echatsoft.com, providing professional online customer service systems and intelligent chatbot solutions. With over 15 years of industry experience, the company serves a broad range of enterprises globally, offering multi-channel integration including websites, WeChat, apps, and social media platforms. Their product suite includes online customer service systems, intelligent robots, ticketing systems, CRM integration, and data analytics, positioning them as a mature player in the technology sector focused on customer service solutions. Technically, the website employs modern web technologies such as jQuery, Bootstrap, Vue.js, and Axios, ensuring a responsive and user-friendly experience across devices. The site is well-structured with good SEO practices and moderate performance. However, some accessibility features could be improved. Security-wise, the site uses HTTPS and avoids exposing sensitive data, but lacks visible security headers and formal security policies. The security posture is solid but could benefit from enhanced transparency through published privacy, cookie, and incident response policies. No critical vulnerabilities or suspicious content were detected. The domain registration data aligns well with the company's claims, reinforcing legitimacy and trust. Overall, the website is professional and trustworthy, serving a clear B2B market with comprehensive customer service solutions. Strategic recommendations include publishing privacy and cookie policies, implementing security headers, and providing incident response information to improve compliance and user trust.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
The company is positioned as a specialized provider of online customer service software and intelligent chatbot systems, targeting enterprises needing multi-channel customer engagement solutions. Their business model focuses on SaaS and customized solutions, with a strong emphasis on integration with existing business systems like CRM and order management. The company has established partnerships with cloud and technology providers, enhancing their service reliability and reach. Customer testimonials and case studies indicate a positive market reputation and growing client base. The company operates primarily in China with a medium-sized organizational footprint and a history dating back to 2005, indicating stability and experience in the sector.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Phone Numbers (5)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a moderate to good security maturity level, with HTTPS enforced and no visible exposure of sensitive data. However, the absence of key security headers such as Content-Security-Policy and X-Frame-Options reduces the overall security robustness. There is no published security policy or incident response contact, which limits transparency and readiness perception. Compliance with privacy regulations like GDPR is not explicitly addressed, and no vulnerability disclosure or security.txt files are present. Overall, the security posture is adequate for the business type but could be significantly improved with better policy publication and technical hardening.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a comprehensive privacy policy and cookie policy to enhance privacy compliance and user trust.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
深圳市虹红科技有限公司
在线客服系统、在线客服软件解决方案提供商，一洽客服系统十五年行业经验，服务全球十万家企业，人工客服系统、智能客服系统、智能客服机器人实现7*24小时服务。不仅仅只是网站客服系统，而是小程序、公众号、APP、微博、Facebook等全渠道接入。支持集团架构、多商户架构、多店铺架构、多语言架构。多路由、多样式、多分配策略支持。开放API，支持集成企业会员、订单等业务系统。
good
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of secure external scripts
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is a professional B2B service provider for online customer service solutions
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Privacy Policy found
HIGHGDPR requires a clear and accessible privacy policy
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Third-party services without privacy policy
HIGHDetected services: Google Analytics
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Mixed Content Detected
MEDIUM4 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
No DMARC Record
MEDIUMDMARC policy not configured
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings