Is elev.io Safe? Security Analysis for Elevio Pty Ltd
Check if elev.io is a scam or legitimate. Free security scan and reviews.
AI Summary
Elevio Pty Ltd is an Australian-based SaaS company founded in 2013, specializing in delivering contextual knowledge management solutions to support teams, customer success, product, and content teams. Their platform helps businesses reduce customer support effort by providing in-app self-service support, onboarding hotspots, embedded elements, and knowledge bases. The company serves a broad range of clients, including Fortune 500 companies, positioning itself as a mature player in the customer support technology market. The website reflects a professional and consistent brand image with comprehensive content and clear navigation.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Elevio operates a SaaS subscription model with a free trial, targeting SaaS companies and enterprises seeking to improve customer engagement and reduce support costs. Their partnership with Dixa and integrations with services like Calendly and DocuSign enhance their ecosystem. The company demonstrates strong market positioning with over 500 customers and significant issue resolution volume. Their business model focuses on delivering value through knowledge-centered support and customer success enablement, supported by a modern digital presence and customer testimonials.
Extracted Contact Information
Marketing Intelligence Data
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and uses CSRF tokens in forms, indicating good baseline security practices. However, DNSSEC is not enabled, and security headers are not explicitly detected in the HTML content. There is no publicly available security policy or incident response information, and no vulnerability disclosure or security.txt file is found. Privacy compliance is strong with Iubenda cookie consent and a comprehensive privacy policy. Overall, the security posture is good but could be improved by enabling DNSSEC, adding security headers, and publishing security policies.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC to improve domain security and prevent DNS spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Elevio Pty Ltd
Elevio enables teams by delivering contextual knowledge to customers, support agents and internal teams. It helps increase user engagement and loyalty while reducing support costs.
excellent
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- CSRF token present in forms
- ClientTransferProhibited domain status
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 47 days
Weak SSL Key Length
HIGHSSL certificate uses 384-bit key, which is considered weak
Mixed Content Detected
MEDIUM1 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
No DMARC Record
MEDIUMDMARC policy not configured
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Service Exposed: SSH
MEDIUMPort 22 (SSH) is publicly accessible - SSH - Secure but can be brute-forced
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings