Is featurebase.app Safe? Security Analysis for Featurebase
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AI Summary
Featurebase is a modern SaaS platform focused on providing an integrated support and feedback solution for product, marketing, and support teams. The platform offers a comprehensive suite of tools including feedback forums, in-app widgets, help centers, changelogs, and surveys, enhanced with AI capabilities for duplicate detection, AI agents, and automated changelog generation. Positioned as a next-gen solution, Featurebase targets modern teams seeking streamlined customer engagement and product management workflows. Technically, the website is built on a modern stack including Next.js and React, hosted likely on Vercel, with extensive use of analytics and marketing tags. The site is well-optimized for performance, mobile responsiveness, and SEO, reflecting a mature digital presence. Security-wise, the site uses HTTPS and displays SOC2 certification, indicating a commitment to security standards. However, explicit security policies, incident response information, and privacy compliance mechanisms such as cookie consent are not evident, representing areas for improvement. Overall, Featurebase presents a professional, trustworthy SaaS offering with strong technical foundations but could enhance transparency and compliance documentation to strengthen user trust and regulatory adherence.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Featurebase operates in the competitive SaaS market for customer support and product feedback management. Its competitive advantages include AI-powered features, seamless integrations with popular tools like Slack, Intercom, Jira, and GitHub, and a unified platform approach combining support, feedback, help center, changelog, and survey functionalities. The business model is subscription-based SaaS targeting small to medium-sized modern product and support teams. The presence of SOC2 certification and customer testimonials indicates a focus on enterprise readiness and trust. The company actively engages users via social media and community platforms like Discord, enhancing its ecosystem. The lack of visible physical addresses or phone contacts suggests a primarily digital-first operation. Strategic partnerships or subsidiaries are not evident from the data. Growth indicators include a polished website, active marketing, and AI feature adoption. Overall, Featurebase is positioned as an innovative, user-centric SaaS provider with a clear value proposition in the product feedback and support domain.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
Featurebase demonstrates a solid security posture with HTTPS enforced and SOC2 certification prominently displayed, reflecting adherence to recognized security standards. The website does not expose sensitive information or vulnerable libraries in its HTML content. However, the absence of explicit security policies, incident response plans, or vulnerability disclosure mechanisms limits transparency and may impact user confidence in security incident handling. No security.txt or dedicated security contact channels were found. The use of multiple third-party analytics and tracking scripts introduces moderate privacy considerations, especially given the lack of cookie consent mechanisms. Overall, while the technical security implementation is strong, governance and compliance documentation require enhancement to meet best practices and regulatory expectations fully.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a comprehensive privacy policy and cookie policy with clear GDPR compliance statements.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Featurebase
Streamline feedback collection, support your customers, and announce product updates — all with one tool
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enabled
- No exposed sensitive data in HTML
- Use of modern JavaScript frameworks
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and modern design
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=15552000; includeSubDomains; preload"
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Weak Referrer-Policy configuration
LOWCurrent value: "same-origin"
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 86 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings