Is five9.eu Safe? Security Analysis for Five9
Check if five9.eu is a scam or legitimate. Free security scan and reviews.
AI Summary
Five9 is a leading enterprise provider of cloud contact center software and AI-powered customer experience solutions. The company targets businesses seeking reliable, scalable SaaS platforms to enhance customer interactions. Their market position is strong, supported by a high aggregate rating and a comprehensive service offering. The website reflects a mature digital presence built on Drupal 10, integrating advanced marketing and analytics tools such as Google Tag Manager, Google Analytics, and Visual Website Optimizer, indicating a sophisticated technical infrastructure. Security posture is solid with HTTPS enforced and cookie consent mechanisms in place, though explicit security headers and published security policies are absent. The domain WHOIS data is unavailable, which slightly reduces trust but does not detract from the overall legitimacy given the professional branding and content. Strategic recommendations include enhancing security headers, publishing incident response contacts, and establishing a vulnerability disclosure program to further strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Five9 operates in the technology sector, specifically cloud contact center software delivered as SaaS. Their business model focuses on enterprise customers requiring AI-enhanced customer service solutions. The company leverages a strong partnership and marketing ecosystem, evident from integrated analytics and social media presence. Revenue streams likely include subscription fees and professional services. The website content and structured data confirm a focus on North American and international markets. Growth indicators include active marketing campaigns and continuous website optimization. The absence of WHOIS data suggests use of privacy protection services, common in enterprise domains. Overall, Five9 demonstrates a robust market presence with clear competitive advantages in cloud contact center technology.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Phone Numbers (1)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS with a presumably strong SSL configuration, ensuring encrypted communications. Cookie consent and privacy policies indicate compliance with GDPR and related regulations. However, the lack of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options is a gap that could expose the site to certain web-based attacks. No public security policy or incident response contacts were found, limiting transparency in security governance. No vulnerabilities or exposed sensitive data were detected in the analysis. The security score is good but could be improved by adopting best practices in HTTP headers and publishing security documentation. The site uses reputable third-party analytics and marketing tools with consent mechanisms, reducing privacy risks.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and enforce security headers including CSP, HSTS, and X-Frame-Options to enhance web security.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Five9
Five9 delivers reliable cloud contact centre and AI services that empower organisations to deliver extraordinary customer experiences.
good
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- Use of Google Tag Manager and analytics with consent
- Cookie consent mechanism present
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenge detected.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=300"
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Soon
HIGHSSL certificate expires in 20 days
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings