Is freshdesk.com Safe? Security Analysis for Freshworks Inc.
Check if freshdesk.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Freshworks Inc. operates Freshdesk, an advanced AI-powered customer service platform designed to unify multiple communication channels and enhance agent productivity through automation and intelligent assistance. Positioned as a leading SaaS provider in the customer service technology sector, Freshdesk serves over 73,000 businesses worldwide, offering a comprehensive suite of tools including email AI agents, conversational AI, omnichannel support, and analytics. The website demonstrates a high level of digital maturity, leveraging modern frameworks such as Next.js and React, and integrating marketing and analytics tools like Google Tag Manager and Optimizely. Privacy and cookie policies are clearly presented with consent mechanisms, reflecting good compliance practices. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are not prominently disclosed. The absence of WHOIS data is notable but does not detract significantly from the overall legitimacy given the professional presentation and extensive trust signals. Strategic recommendations include enhancing transparency around security policies and incident response, and publishing vulnerability disclosure information to further strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Freshworks holds a strong market position as a provider of AI-driven customer service solutions, targeting businesses seeking to modernize and automate their support operations. Their SaaS business model focuses on subscription revenue streams, supported by a broad ecosystem of integrations and a large customer base. The company emphasizes innovation through Freddy AI, combining automation with human agent assistance to improve efficiency and customer satisfaction. Recognitions from G2 and TrustRadius, along with extensive customer testimonials, reinforce their credibility. The website's multilingual support and global reach indicate a strategic focus on international markets. The partnership ecosystem includes integrations with widely used business applications, enhancing Freshdesk's value proposition. Overall, Freshworks demonstrates a well-structured approach to growth and customer engagement in the competitive customer service technology landscape.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented, reducing common web vulnerabilities. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the lack of publicly available security policies, incident response contacts, or vulnerability disclosure mechanisms represents a gap in transparency and readiness communication. The use of third-party scripts such as Google Tag Manager and Optimizely necessitates ongoing monitoring for potential supply chain risks. Privacy compliance is well addressed with clear privacy and cookie policies and consent management. To elevate security maturity, Freshworks should consider publishing detailed security policies, incident response procedures, and a security.txt file to facilitate responsible vulnerability reporting and enhance stakeholder trust.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page detailing security controls and practices.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Freshworks Inc.
Freshdesk is an AI-powered customer service solution that’s easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of security headers
- No exposed sensitive data in HTML
- Secure forms with proper labeling
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "allow-from https://www.freshworks.com"
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings