Is freshworks.com Safe? Security Analysis for Freshworks
Check if freshworks.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Freshworks is a leading enterprise software company specializing in customer service and IT service management solutions. Their SaaS offerings leverage AI to provide personalized, efficient support experiences for businesses and their customers. The company positions itself as a provider of uncomplicated, scalable software that enhances service operations and employee productivity. The website reflects a mature digital presence with modern technologies such as React and Next.js, and integrates advanced marketing and analytics tools. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are not publicly detailed. The absence of WHOIS data reduces transparency but does not detract significantly from the overall legitimacy given the professional web presence and certifications. Strategic recommendations include publishing detailed security policies and improving domain registration transparency.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Freshworks operates in the technology sector, targeting enterprise customers needing customer and IT service solutions. Their business model is SaaS-based, focusing on AI-driven automation and service efficiency. The company enjoys a strong market position with recognized certifications like SOC 2 and ISO 27001, indicating commitment to security and compliance. Their ecosystem includes integrations with platforms like Shopify and Stripe, enhancing their service capabilities. The website content and branding are consistent and professional, supporting trust and credibility. Growth indicators include active marketing, social media engagement, and continuous product innovation. No direct parent or subsidiary domains were identified, suggesting Freshworks operates as a standalone entity or under undisclosed corporate structure.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Phone Numbers (1)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a solid security foundation with HTTPS, multiple security headers, and cookie consent mechanisms aligned with GDPR. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the lack of a public security policy, incident response page, or vulnerability disclosure program limits transparency and may hinder rapid incident communication. The use of third-party scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, the security maturity is good but could be enhanced by formalizing security communications and providing direct security contacts.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy and incident response page to improve transparency and trust.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Freshworks
Freshworks enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results for customer service and IT teams
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Cookie consent mechanism
- No exposed sensitive data in HTML
- Use of security headers
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "allow-from https://www.freshworks.com"
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings