Is gainsight.com Safe? Security Analysis for Gainsight
Check if gainsight.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Gainsight is a leading enterprise software company specializing in Customer Success and Product Experience platforms. Their solutions leverage AI to provide real-time customer engagement insights, foster customer communities, and enhance product adoption. The company targets customer success, product, revenue, and analytics teams within large enterprises, positioning itself as a market leader with a comprehensive SaaS offering. The website reflects a mature digital presence with extensive content, clear navigation, and strong branding. Technically, the site is built on WordPress with a modern tech stack including HubSpot, Google Tag Manager, and various analytics and marketing tools. The site is mobile-optimized, accessible, and SEO-friendly, although performance is moderate. Security posture is strong with HTTPS and security headers in place, but lacks publicly available security policies or incident response details. Overall, the website presents a professional and trustworthy image with extensive business information and customer trust signals. The absence of WHOIS data slightly reduces domain trust but does not detract from the overall credibility. Privacy and cookie policies are present and GDPR compliant, supporting good privacy practices. Strategic recommendations include publishing detailed security and incident response policies, enhancing transparency on data retention, and maintaining vigilance on third-party script security to further strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Gainsight operates in the technology sector, focusing on SaaS solutions for customer success and product experience management. Their business model is subscription-based SaaS targeting enterprise clients. Gainsight has a strong market position with recognized products like Skilljar and Staircase AI as subsidiaries. The company actively engages in industry events such as Gainsight Pulse, reinforcing its leadership. Revenue streams likely include software subscriptions, professional services, and customer education. The target customer segments include customer success teams, product managers, sales and revenue teams, and executives. The company demonstrates growth through product innovation and strategic partnerships. The website content and linked domains reflect a mature ecosystem supporting customer retention and expansion strategies.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Phone Numbers (1)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a mature security posture with HTTPS enforced and multiple security headers implemented, including HSTS, CSP, and X-Frame-Options. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Forms use nonce tokens indicating protection against CSRF attacks. However, the absence of publicly available security policies, incident response plans, or vulnerability disclosure programs indicates room for improvement in transparency and readiness. Privacy policies and cookie consent mechanisms are in place and GDPR compliant, supporting data protection compliance. Overall, the security maturity is good but could be enhanced by publishing formal security governance documents and incident response contacts.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy and incident response page to improve transparency and trust.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Gainsight
Gainsight provides Customer Success and Product Experience software solutions designed to help businesses retain and grow customers through AI-powered engagement insights, customer communities, onboarding, and product adoption tools.
excellent
consistent
Technical Stack
moderate
good
good
good
Security Assessment
- HTTPS enforced
- Use of security headers
- No exposed sensitive data in HTML
- Secure forms with nonce tokens
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking mechanisms.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Referrer-Policy configuration
LOWCurrent value: "no-referrer-when-downgrade"
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC Partial Enforcement
LOWDMARC only applies to 65% of messages
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 74 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings