Is gleap.io Safe? Security Analysis for Gleap
Check if gleap.io is a scam or legitimate. Free security scan and reviews.
AI Summary
Gleap is a technology company providing an AI-powered customer support operating system designed to enhance support workflows with AI bots, live chat, bug reporting, surveys, help centers, and product roadmapping. Positioned as a cost-effective alternative to established platforms like Intercom, Gleap targets technology companies and product teams seeking modern, AI-native support solutions. The website demonstrates a high level of digital maturity, leveraging modern web technologies such as Webflow CMS, Google Tag Manager, Cookiebot for consent management, and integrated payment and analytics services like Paddle and ProfitWell. Security posture is strong with HTTPS enforced and no visible vulnerabilities, though explicit security policies and incident response contacts are not publicly disclosed. Overall, the site is professional, well-structured, and optimized for performance and mobile use, reflecting a trustworthy SaaS business with a focus on AI-driven customer engagement.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Gleap operates in the competitive SaaS customer support market, emphasizing AI integration to differentiate itself. Its business model revolves around subscription-based services with tiered pricing, targeting small to medium-sized tech startups and product teams. The company leverages partnerships with payment processors and analytics providers to streamline operations. Testimonials and competitor comparisons on the site indicate a strategic positioning as a more affordable yet feature-rich alternative. The absence of direct contact information suggests a digital-first customer engagement approach. The company’s ecosystem includes integrations and a public roadmap, indicating transparency and customer-centric development. Growth indicators include adoption by over 4500 global tech startups and continuous feature enhancements.
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS with strong SSL configuration, uses Cookiebot for GDPR-compliant consent management, and integrates security best practices such as no exposed sensitive data and absence of vulnerable libraries. However, the lack of a public security policy, incident response plan, or vulnerability disclosure program limits transparency in security governance. No security.txt or dedicated security contact channels were found. The site’s security headers are not fully visible in the HTML but likely managed by the hosting provider. Overall, the security maturity is good but could be improved by publishing explicit security documentation and establishing clear incident response contacts to enhance trust and compliance.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and compliance.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Gleap
Gleap powers modern support workflows with AI bots, live chat, bug reporting, surveys, help centers, and product roadmapping. All built to unite teams and delight users.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of Cookiebot for consent management
- No exposed sensitive data in HTML
- No visible vulnerable libraries
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 59 days
Mixed Content Detected
MEDIUM2 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
- •Privacy/proxy registration detected
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings