Is helpdesk.com Safe? Security Analysis for Text, Inc.
Check if helpdesk.com is a scam or legitimate. Free security scan and reviews.
AI Summary
HelpDesk, operated by Text, Inc., is a SaaS provider of help desk and ticketing software designed to streamline customer communication for teams of all sizes. The company positions itself as a user-friendly and affordable solution with a strong ecosystem of integrations and partner products. The website demonstrates a mature digital presence with comprehensive content, structured data for SEO, and multiple marketing and analytics tools integrated. The technical infrastructure is modern and mobile-optimized, supporting a positive user experience. Security posture is good with HTTPS and security headers implemented, though the absence of a published security policy and incident response details suggests room for improvement. The lack of WHOIS data for the domain raises some concerns about domain legitimacy, warranting further verification. Overall, the business appears credible and professional, serving a broad business audience with a focus on customer support solutions.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
HelpDesk operates in the technology sector, targeting businesses requiring efficient customer support and ticket management. Its SaaS business model includes free trials and subscription plans, supported by a network of partner products such as LiveChat and ChatBot. The company leverages integrations with popular platforms like Salesforce and HubSpot to enhance its offering. Positive user reviews and consistent branding reinforce its market position. The parent company, Text, Inc., is based in the US with additional offices in Poland, indicating a medium-sized enterprise with international reach. The website's content strategy and marketing tools suggest a focus on growth and customer acquisition through digital channels.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and includes key security headers, reflecting a solid baseline security posture. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of a publicly available security policy, incident response contacts, and vulnerability disclosure mechanisms indicates gaps in transparency and preparedness. The use of multiple third-party analytics and marketing scripts introduces potential risk vectors that should be regularly audited. Compliance with GDPR is indicated through privacy and cookie policies with consent mechanisms. Enhancing security documentation and incident response readiness would strengthen the overall security culture and trustworthiness.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and commitments.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
HelpDesk is a ticketing system for teams of any size. Manage your customer communication in one smart place. Get started for free. No credit card is required.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- No exposed sensitive data in HTML
- Secure forms with no visible vulnerabilities
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 84 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings