Is helpdocs.io Safe? Security Analysis for HelpDocs
Check if helpdocs.io is a scam or legitimate. Free security scan and reviews.
AI Summary
HelpDocs is a technology company founded in 2016 that provides an AI-ready documentation platform designed to help SaaS support teams create structured knowledge bases and power AI-driven customer support tools. Positioned as a modern solution for scaling support, HelpDocs offers customizable branding, seamless integrations, and AI-powered features such as intelligent search summaries and automated content generation. The website reflects a mature digital presence with excellent content quality, clear navigation, and professional branding. Technically, the website leverages Webflow CMS and hosting, integrates multiple analytics and tracking services including Google Analytics, Hotjar, and Plausible Analytics, and uses modern JavaScript libraries and components to deliver a fast, mobile-optimized, and accessible user experience. The presence of cookie consent mechanisms and a comprehensive privacy policy indicates good privacy compliance. From a security perspective, the site enforces HTTPS and anonymizes IP addresses in tracking scripts, but lacks explicit public security policies or incident response contacts. No vulnerabilities or exposed sensitive data were detected in the HTML content. WHOIS data is unavailable or privacy protected, which is typical for SaaS companies and does not raise immediate concerns. Overall, HelpDocs presents a trustworthy and professional online presence with strong business credibility and technical maturity. Strategic recommendations include enhancing visible security policies, publishing vulnerability disclosure information, and verifying WHOIS data transparency to further strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
HelpDocs operates in the technology sector, targeting SaaS companies and support teams seeking to improve customer self-service through AI-powered knowledge bases. Their business model is subscription-based SaaS, offering a platform that integrates with popular support and AI tools to streamline documentation and support workflows. The company emphasizes scalability, customization, and AI integration as competitive advantages. The website showcases customer testimonials, case studies, and a broad integration ecosystem, indicating a well-established market presence and partnership network. Growth indicators include continuous feature development (e.g., Ask AI) and comprehensive resource offerings. The lack of publicly available registrant data is balanced by strong website professionalism and content quality.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a good security posture with HTTPS enforced and IP anonymization in analytics scripts. Cookie consent is implemented, supporting privacy compliance. However, explicit security policies, incident response contacts, and vulnerability disclosure mechanisms are not publicly available, which could be improved to enhance transparency and readiness. No security headers were explicitly detected in the HTML, suggesting potential for improvement in HTTP header configurations. No vulnerabilities or sensitive data exposures were found in the content. Overall, the security maturity is moderate to good but could benefit from formalized policies and disclosures.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and compliance.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
HelpDocs
HelpDocs is the AI-ready documentation platform for support teams. Create structured knowledge bases, power AI tools, and deliver answers wherever customers need help.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Anonymize IP in tracking scripts
- Cookie consent banner implemented
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking mechanisms.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 61 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings