Is helpscout.net Safe? Security Analysis for Help Scout
Check if helpscout.net is a scam or legitimate. Free security scan and reviews.
AI Summary
Help Scout is a technology company specializing in customer support software, offering a shared inbox, help center, and live chat solutions to businesses. Positioned as a reliable SaaS provider, it targets customer support teams seeking efficient communication tools. The website reflects a mature digital presence with modern technologies such as Gatsby, React, and HubSpot CMS, ensuring fast performance and excellent mobile optimization. Security posture is strong with HTTPS enforcement and security headers, though explicit security policies and incident response contacts are not publicly available. The absence of WHOIS data is a notable anomaly but does not detract from the overall legitimacy of the business. Strategic recommendations include publishing detailed security policies and vulnerability disclosure information to enhance trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Help Scout operates in the competitive customer support software market, leveraging a SaaS business model. Its key services include shared inboxes, help centers, and live chat software, catering primarily to medium-sized businesses and customer support teams. The company maintains a consistent brand image and professional website content, supported by customer testimonials and clear contact information. Marketing efforts utilize HubSpot and Wistia for analytics and video hosting, indicating a sophisticated marketing ecosystem. The company appears to be independent with no publicly listed parent or subsidiaries. Growth indicators include a well-structured website and active social media presence on Twitter, LinkedIn, Facebook, and YouTube.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a solid security posture with HTTPS enabled and multiple security headers such as Content Security Policy and Strict-Transport-Security. No vulnerabilities or exposed sensitive data were detected in the analysis. However, the lack of a dedicated security policy page and incident response contact information suggests room for improvement in transparency and readiness. Compliance with GDPR is indicated by the presence of comprehensive privacy and cookie policies with consent mechanisms. The security score is high but could be improved by adding explicit security governance documentation and vulnerability disclosure channels.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and compliance.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Help Scout
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Secure cookies
- Content Security Policy implemented
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 79 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings