Is intercom.com Safe? Security Analysis for Intercom
Check if intercom.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Intercom is a leading AI customer service company specializing in delivering advanced AI-powered solutions such as the Fin AI Agent and the Intercom Suite. Their platform targets businesses seeking to automate and enhance customer support through AI integration with existing helpdesk systems. The company positions itself as a market leader in AI customer service technology, offering seamless and efficient customer engagement tools. Technically, the website is built on modern frameworks including React and Next.js, with integration of Google Analytics and Google Tag Manager for performance and marketing analytics. The site demonstrates excellent design quality, mobile optimization, and SEO practices, reflecting a mature digital infrastructure. From a security perspective, the site enforces HTTPS and provides comprehensive privacy and security policies, including cookie consent mechanisms. However, explicit security headers and incident response contacts are not publicly visible, representing areas for improvement. The absence of WHOIS data is unusual but does not detract significantly from the overall trustworthiness given the professional web presence. Overall, the website presents a low-risk profile with strong business credibility and technical maturity. Strategic recommendations include enhancing security header implementation, publishing incident response details, and considering a public vulnerability disclosure policy to further strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Intercom operates in the technology sector with a focus on AI-driven customer service solutions. Their SaaS business model targets enterprises and businesses requiring scalable customer support automation. The company leverages AI to differentiate itself in a competitive market, emphasizing quality and complexity handling in customer queries. Revenue streams likely include subscription fees for their AI agent and suite products. The website indicates a strong partnership ecosystem and a focus on privacy and security compliance, which supports customer trust and regulatory adherence. Growth indicators include advanced AI offerings and a professional digital presence.
Security Posture Analysis
Comprehensive Security Assessment
Intercom's security posture is solid with HTTPS enforced and comprehensive privacy and security policies published. The presence of cookie consent mechanisms aligns with GDPR compliance. However, the site lacks visible advanced security headers such as Content Security Policy (CSP) and HTTP Strict Transport Security (HSTS), which are recommended best practices. No incident response or vulnerability disclosure information is publicly available, which could hinder rapid response to security events. No vulnerabilities or exposed sensitive data were detected in the analysis. Overall, the security maturity is good but could be improved with additional transparency and technical controls.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and publish advanced security headers including CSP, HSTS, and X-Frame-Options to enhance protection against common web attacks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Intercom
Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Cookie consent mechanism
- Privacy and security policies published
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: transport, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings