Is intercom.help Safe? Security Analysis for Intercom
Check if intercom.help is a scam or legitimate. Free security scan and reviews.
AI Summary
Intercom is a leading AI customer service company offering the Fin AI Agent and a next-generation Helpdesk as part of its Customer Service Suite. The company positions itself as a market leader with a strong focus on delivering scalable, efficient customer support solutions powered by AI. The website demonstrates a high level of digital maturity, utilizing modern web technologies such as Next.js and React, and is optimized for performance, mobile responsiveness, and SEO. Security measures are robust, including HTTPS enforcement and multiple security headers, although no explicit incident response or vulnerability disclosure policies are publicly available. Privacy compliance is well addressed with comprehensive privacy and cookie policies. Overall, the website reflects a professional, trustworthy, and technologically advanced business with a strong market presence.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Intercom operates in the technology sector, specifically in AI-driven customer service solutions. Its business model is SaaS-based, targeting businesses seeking to enhance customer support through AI automation and efficient helpdesk tools. The company enjoys a strong market position, evidenced by G2 rankings and numerous customer testimonials. Key services include the Fin AI Agent and a next-gen Helpdesk platform. The company maintains partnerships, notably with fin.ai, to enhance its AI capabilities. The website content and structure indicate a large enterprise with a consistent brand and high-quality content. The absence of direct contact emails or phone numbers suggests a focus on digital engagement channels.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS enabled and a suite of security headers implemented. No exposed sensitive data or vulnerable libraries were detected in the analysis. However, the lack of publicly available incident response contacts or vulnerability disclosure policies represents a potential gap in transparency and readiness. Privacy policies are comprehensive and GDPR compliant, indicating good data protection practices. The overall security score is high, but improvements could be made by publishing explicit incident response and vulnerability disclosure information.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a clear incident response contact or security@ email address to improve transparency and readiness.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Intercom
Intercom is the AI customer service company, helping businesses deliver incredible customer experiences at scale with Fin—the #1 AI Agent—and the Intercom Customer Service Suite, which combines Fin with a next-gen Helpdesk.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Use of security headers
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings