Is kayako.com Safe? Security Analysis for Kayako
Check if kayako.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Kayako is a technology company specializing in AI-powered help desk and customer support software designed to automate and eliminate repetitive support tickets. Their platform integrates AI chat, ticket triage, instant resolution, and self-learning knowledge base features to streamline customer service operations. The company targets customer support teams and businesses seeking to improve efficiency and customer experience through automation. The website demonstrates a mature digital presence with a professional design, clear navigation, and integration of modern web technologies such as WordPress, HubSpot, and Google Tag Manager. Security posture is good with HTTPS and domain protections, but lacks published security policies and vulnerability disclosures. Privacy compliance is weak due to absence of visible privacy and cookie policies. Overall, the website is trustworthy and well-positioned in the technology SaaS market.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Kayako operates on a SaaS subscription model with a single pricing tier plus AI usage fees, targeting medium-sized businesses and customer support teams. The company emphasizes automation and AI to reduce support ticket volume and improve agent productivity. Their market position is supported by customer testimonials, case studies, and uptime statistics. The website showcases a broad partnership ecosystem through client logos but does not explicitly list partners or subsidiaries. Revenue streams likely include subscription fees and AI service charges. Growth indicators include active content updates and ROI calculators. The company maintains a consistent brand image and professional content, reinforcing credibility.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and uses domain status protections to prevent unauthorized changes. However, it lacks visible security headers and published security or incident response policies. No vulnerability disclosure or security.txt files are found, which limits transparency for security researchers. The absence of privacy and cookie policies indicates potential compliance gaps with GDPR and other regulations. No exposed sensitive data or vulnerable libraries were detected in the provided content. Overall, the security maturity is moderate but could be improved by publishing formal policies and implementing additional security headers.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a comprehensive privacy policy and cookie policy with clear GDPR compliance statements.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Kayako
Kayako offers an AI-powered help desk management platform designed to eliminate repetitive support tickets by automating customer service workflows. It provides features such as AI chat, ticket triage, instant resolution, self-learning knowledge base, and ticket insight chat to improve customer support efficiency.
excellent
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- Domain status includes clientDeleteProhibited and other EPP protections
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 69 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Mixed Content Detected
MEDIUM1 resources loaded over insecure HTTP
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings