Is knowledgebase.com Safe? Security Analysis for Text, Inc.
Check if knowledgebase.com is a scam or legitimate. Free security scan and reviews.
AI Summary
KnowledgeBase.com is a technology SaaS company offering AI-powered knowledge base software designed to enhance customer support and self-service capabilities. The platform targets customer support teams and businesses seeking efficient knowledge management and help center solutions. The website demonstrates a mature digital presence with professional design, clear navigation, and integration with recognized third-party services such as LiveChat, ChatBot, and HelpDesk. The technical infrastructure includes modern analytics and tracking tools, video embedding, and live chat support, indicating a well-developed digital maturity. Security posture is solid with HTTPS enforced and secure forms, though some security headers and explicit incident response policies are absent. Privacy and cookie policies are present and indicate GDPR compliance, but no cookie consent mechanism is implemented. The domain WHOIS data is unavailable, which limits full trust verification, but the overall branding, content quality, and external references support moderate legitimacy. Strategic recommendations include enhancing security headers, publishing explicit security and incident response policies, and improving contact transparency to strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
KnowledgeBase.com operates in the competitive knowledge base and customer support software market, leveraging AI to differentiate its offerings. The business model is subscription-based SaaS with a free trial to attract users. The company, Text, Inc., appears to have a solid partnership ecosystem including LiveChat and ChatBot, enhancing its market reach. The website content and testimonials reflect a focus on improving customer self-service and support team efficiency. Growth indicators include AI-driven features and multi-knowledge base management capabilities. The absence of direct contact information may limit some customer trust but is balanced by strong branding and social media presence. The company targets medium-sized businesses and support teams, positioning itself as a modern, AI-enabled solution provider.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and uses secure forms for data collection, which are positive security indicators. However, the absence of common security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options suggests room for improvement. No explicit security policies or incident response contacts are published, which could hinder transparency and readiness in case of security incidents. Analytics and tracking tools are used responsibly with privacy policies in place, but no cookie consent mechanism is detected. No vulnerabilities or exposed sensitive data were found in the HTML content. Overall, the security posture is good but could be enhanced by implementing additional headers and publishing security governance documents.
Strategic Recommendations
Priority Actions for Security Improvement
Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
Knowledge base software for lightning-fast customer support and effortless self-service. Help your customers and support teams at the same time.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Secure forms with required email input
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 77 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
No DMARC Record
MEDIUMDMARC policy not configured
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings