Is ladesk.com Safe? Security Analysis for Quality Unit s.r.o.
Check if ladesk.com is a scam or legitimate. Free security scan and reviews.
AI Summary
LiveAgent, operated by Quality Unit s.r.o., is a well-established SaaS provider specializing in customer support software including help desk ticketing, live chat, and call center solutions. The company targets businesses globally seeking to improve their customer service operations. The website is professionally designed, mobile-optimized, and rich in relevant content, reflecting a mature digital presence. Technically, the site is built on WordPress with Elementor, leveraging modern analytics and marketing tools such as Google Analytics and Visual Website Optimizer. Security posture is strong with HTTPS enforced and multiple security headers implemented, though explicit security policies and incident response information are not publicly available. The absence of WHOIS registration data reduces domain trust verification but does not detract significantly from the overall credibility. Strategic recommendations include publishing detailed security and incident response policies and adding a security.txt file to enhance transparency and trust.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
LiveAgent holds a solid market position as a customer support software provider with a SaaS business model. Its competitive advantages include a comprehensive feature set and global multilingual support. Revenue streams likely derive from subscription plans. The target customer segment includes SMEs and enterprises requiring integrated customer service solutions. The company demonstrates growth through extensive marketing and analytics integration and maintains partnerships with related domains such as ladesk.com and qualityunit.com. The website's content and branding are consistent and professional, supporting strong business credibility.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Phone Numbers (1)
Physical Addresses (1)
Company Registration
Quality Unit s.r.o.
SK2020429646
35780291
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS, Content Security Policy, and other security headers in place. No vulnerabilities or exposed sensitive data were detected in the HTML content. However, the lack of a publicly available security policy, incident response plan, or vulnerability disclosure program represents a compliance gap. GDPR compliance is indicated through privacy and cookie policies with consent mechanisms. Incident response readiness and security culture indicators are not evident from the public site. Enhancing transparency in these areas would improve security maturity and stakeholder trust.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and commitments.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Quality Unit s.r.o.
LiveAgent is a customer service software offering help desk ticketing, live chat, and call center solutions to businesses.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Content Security Policy implemented
- No inline scripts without nonce or hash
- No exposed sensitive data in HTML
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Weak DKIM Key
HIGHDKIM selector 'google' uses 968-bit key
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings