Is liveagent.com Safe? Security Analysis for Quality Unit s.r.o.
Check if liveagent.com is a scam or legitimate. Free security scan and reviews.
AI Summary
LiveAgent, operated by Quality Unit s.r.o., is a well-established SaaS provider specializing in customer support software including help desk, live chat, and call center solutions. The company targets businesses globally seeking to improve customer service efficiency and engagement. Their website reflects a mature digital presence with professional design, clear navigation, and comprehensive content that supports their market positioning as a reliable technology provider in the customer support industry. Technically, the website is built on WordPress with Elementor, leveraging modern analytics and marketing tools such as Google Analytics, Visual Website Optimizer, and reCAPTCHA for security. The site is mobile-optimized and performs moderately well, with good SEO and accessibility features. Security posture is solid with HTTPS and Content Security Policy in place, though additional security headers could enhance protection. Privacy and cookie policies are comprehensive and GDPR compliant, reflecting attention to regulatory requirements. However, the absence of WHOIS data for the domain introduces a minor trust concern, though the overall business credibility remains high based on website content and branding. Strategic recommendations include enhancing security headers, publishing a security.txt file, and providing explicit incident response contacts to further strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
LiveAgent operates in the competitive customer support software market with a SaaS subscription model. Their key services include help desk ticketing, live chat, and call center software, targeting SMEs and larger enterprises worldwide. The company benefits from a consistent brand presence and positive trust signals such as customer testimonials and industry awards. Their marketing ecosystem integrates multiple advertising and analytics platforms, indicating a data-driven approach to customer acquisition and retention. The business is headquartered in Slovakia and founded in 2007, suggesting a stable operational history. While WHOIS data is missing, the website's professional quality and comprehensive policies support legitimacy. The company could explore expanding transparency around security and incident response to enhance competitive advantage.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Phone Numbers (1)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The website demonstrates a good security baseline with enforced HTTPS and a Content Security Policy. Use of reCAPTCHA on forms helps mitigate automated abuse. However, the absence of additional security headers like Strict-Transport-Security and X-Frame-Options represents an opportunity for improvement. No vulnerabilities or exposed sensitive data were detected in the HTML content. The lack of a published security.txt file and incident response contact information limits transparency for security researchers and customers. Overall, the security posture is mature but could be enhanced by adopting best practices for headers and vulnerability disclosure. Compliance with GDPR is evident through privacy and cookie policies, supporting data protection obligations.
Strategic Recommendations
Priority Actions for Security Improvement
Implement additional security headers such as Strict-Transport-Security, X-Frame-Options, and X-Content-Type-Options to strengthen browser security.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Quality Unit s.r.o.
LiveAgent is a customer service software offering help desk, live chat, and call center solutions to businesses worldwide.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- Content Security Policy implemented
- No exposed sensitive data in HTML
- Use of reCAPTCHA for forms
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenge.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Weak DKIM Key
HIGHDKIM selector 'google' uses 968-bit key
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings