Is livechat.com Safe? Security Analysis for Text, Inc.
Check if livechat.com is a scam or legitimate. Free security scan and reviews.
AI Summary
LiveChat® is a leading AI-powered live chat software provider designed primarily for ecommerce and B2B businesses. The company offers a SaaS platform that enables real-time website support, customer engagement, and sales boosting through live chat and AI chatbots. With over 35,000 companies worldwide using their services, LiveChat® holds a strong market position supported by a suite of related products such as ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. The website reflects a mature, professional brand with consistent messaging and high-quality content.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
The company operates on a subscription-based SaaS model with tiered plans and enterprise options, targeting ecommerce and customer support teams. Their ecosystem includes multiple subsidiary products that complement the core live chat offering, enhancing customer service automation and sales engagement. The presence of extensive case studies, testimonials, and social media integration indicates a well-established customer base and active marketing strategy. The parent company, Text, Inc., is headquartered in the US with additional offices in Poland, reflecting an international footprint.
Extracted Contact Information
Marketing Intelligence Data
Security Posture Analysis
Comprehensive Security Assessment
The website employs HTTPS with strong SSL/TLS configurations and implements key security headers such as HSTS, CSP, X-Frame-Options, and X-Content-Type-Options. Forms are secured and no sensitive data is exposed in the HTML. However, explicit security policies, incident response contacts, and vulnerability disclosure mechanisms are not publicly available, representing areas for improvement in transparency and security maturity. Overall, the security posture is strong but could benefit from enhanced documentation and communication of security practices.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page detailing security controls and practices.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Secure forms with proper input validation
- Use of modern TLS versions (inferred)
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking mechanisms
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings