Is livechatinc.com Safe? Security Analysis for Text, Inc.
Check if livechatinc.com is a scam or legitimate. Free security scan and reviews.
AI Summary
LiveChat® is a leading AI-powered live chat software provider targeting ecommerce and B2B businesses globally. The company offers a comprehensive SaaS platform that enhances real-time customer support, sales, and marketing through live chat and chatbot automation. With over 35,000 companies using its services, LiveChat® holds a strong market position supported by a broad integration ecosystem and positive customer reviews. The website demonstrates excellent content quality, professional design, and clear navigation, optimized for both desktop and mobile users. Technically, the site employs modern JavaScript frameworks, performance monitoring tools, and robust SEO practices, hosted likely on Akamai infrastructure. Security posture is strong with HTTPS, security headers, and no visible vulnerabilities, though explicit security policies and incident response contacts could be improved. Privacy compliance is well addressed with comprehensive privacy and cookie policies and consent mechanisms. Overall, LiveChat® presents a trustworthy and professional digital presence aligned with its business objectives.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
LiveChat® operates in the technology sector with a focus on customer service software for ecommerce and B2B markets. Its SaaS business model generates revenue through tiered subscription plans and enterprise offerings. The company leverages a strong partnership ecosystem including subsidiaries like ChatBot, HelpDesk, KnowledgeBase, and OpenWidget to provide a full suite of customer engagement tools. Target customers include online retailers, software companies, and enterprises seeking to improve sales and support efficiency. The company’s growth is supported by extensive integrations with platforms such as Shopify, Mailchimp, WhatsApp, Facebook, and HubSpot, enhancing its competitive advantage. The presence of detailed case studies and testimonials indicates a mature marketing strategy emphasizing customer success and trust.
Extracted Contact Information
Marketing Intelligence Data
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and secure form handling. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a dedicated security policy page and explicit incident response contacts suggests room for improvement in transparency and readiness. The company should consider publishing a vulnerability disclosure policy or security.txt file to facilitate responsible reporting. Privacy policies are comprehensive and GDPR compliant, indicating strong data protection practices. Overall, the security maturity is high but could be enhanced by formalizing incident response and disclosure mechanisms.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and controls.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Secure forms with proper input validation
- No exposed sensitive data in HTML
- Use of security headers
- No visible vulnerable libraries
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings