Is medallia.com Safe? Security Analysis for Medallia
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AI Summary
Medallia is a leading enterprise software company specializing in experience management solutions that enhance customer, employee, contact center, and digital experiences. Their SaaS platform integrates AI and analytics to provide actionable insights for businesses globally. The company targets large enterprises across multiple industries, offering a comprehensive suite of products and services designed to optimize experience management and drive business outcomes. Technically, Medallia's website is built on WordPress and leverages a modern technology stack including Google Tag Manager, Adobe DTM, Marketo, and various analytics and marketing tools. The site is well-optimized for performance, mobile responsiveness, and accessibility, reflecting a mature digital infrastructure. From a security perspective, Medallia demonstrates strong practices including HTTPS enforcement, enterprise-grade certifications such as ISO 27001 and SOC 2, and a dedicated security page outlining their commitment to data protection. No critical vulnerabilities or exposed sensitive data were detected. However, the absence of publicly available WHOIS data reduces transparency slightly but is likely due to privacy or query limitations. Overall, Medallia presents a low-risk profile with a professional online presence, strong security posture, and comprehensive privacy compliance. Strategic recommendations include publishing explicit incident response contacts and a vulnerability disclosure policy to further enhance trust and security readiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Medallia holds a strong market position as a leader in experience management software, serving enterprise clients worldwide. Their business model centers on SaaS delivery of integrated experience solutions, supported by a robust partner network and extensive customer success stories. The company leverages AI and analytics to differentiate its offerings and maintain competitive advantage. Growth indicators include a broad industry focus, multilingual website support, and active marketing and training resources. Medallia's ecosystem includes partnerships with technology providers and a commitment to global impact initiatives, positioning it well for sustained expansion.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Phone Numbers (1)
Physical Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
Medallia exhibits a mature security posture with adherence to recognized frameworks such as ISO 27001 and SOC 2. The website enforces HTTPS and implements multiple security headers to protect users. No signs of vulnerabilities or insecure practices were found in the analyzed content. Privacy policies and cookie consent mechanisms align with GDPR requirements, indicating compliance readiness. However, the lack of a public incident response contact or vulnerability disclosure program suggests room for improvement in transparency and incident management. Overall, the security culture appears strong but could benefit from enhanced communication channels for security issues.
Strategic Recommendations
Priority Actions for Security Improvement
Publish clear incident response contact information on the security page or a dedicated security section.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Medallia
Medallia provides a software platform delivering insights to improve customer experience, contact center experience, employee experience, and digital experience.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Enterprise-grade security page
- Use of security certifications
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is professionally designed and well-structured.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Weak Referrer-Policy configuration
LOWCurrent value: "origin"
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings