Is mixdesk.com Safe? Security Analysis for Mixdesk
Check if mixdesk.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Mixdesk is a mature technology company founded in 2013, specializing in AI-driven customer service and global marketing solutions. Their platform integrates multiple communication channels including LiveChat, WhatsApp, Facebook, Instagram, Line, Email, and Telegram, enabling businesses to expand globally with AI-powered automation and multilingual support. The company serves over 400,000 businesses worldwide, positioning itself as a leading SaaS provider in the omnichannel customer engagement space. Technically, Mixdesk employs modern web technologies such as React and Next.js, hosted on AWS infrastructure, ensuring fast performance and excellent mobile optimization. The website demonstrates good SEO practices and accessibility features, contributing to a high-quality user experience. Analytics and marketing tools including Google Tag Manager, Facebook Pixel, and Baidu Analytics are integrated for data-driven marketing and user tracking. From a security perspective, the site enforces HTTPS and employs domain locks to prevent unauthorized changes. However, DNSSEC is not enabled, and explicit security policies or incident response pages are absent. Privacy compliance is generally good with a comprehensive privacy policy, but the lack of a cookie consent mechanism is a gap that should be addressed to fully comply with GDPR requirements. Overall, Mixdesk presents a professional and trustworthy online presence with strong business credibility and technical maturity. Strategic improvements in security headers, DNS security, and privacy consent mechanisms would further enhance their security posture and compliance standing.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Mixdesk operates in the competitive AI customer service and marketing automation market, targeting businesses seeking to scale globally with omnichannel communication solutions. Their competitive advantage lies in leveraging advanced large language models to provide AI Agents that automate customer engagement and support across multiple languages and platforms. Revenue streams are primarily subscription-based SaaS plans with tiered features. The company demonstrates strong growth indicators with a large customer base and extensive partner ecosystem. Their marketing emphasizes seamless human-AI collaboration, automation, and data insights, positioning them as a forward-looking innovator in AI-driven customer experience management.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
Mixdesk exhibits a solid security maturity level with HTTPS enforcement and domain registration protections. No critical vulnerabilities or exposed sensitive data were detected in the website content. However, the absence of DNSSEC and explicit security or incident response policies indicates room for improvement. Compliance with GDPR is supported by a comprehensive privacy policy, but cookie consent mechanisms are missing, which could pose regulatory risks. The use of third-party analytics and marketing scripts necessitates ongoing monitoring to mitigate potential vulnerabilities. Incident response readiness and security culture indicators are not publicly documented, suggesting an opportunity to enhance transparency and trust.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Mixdesk
Mixdesk provides AI-driven customer service and marketing solutions for global expansion, integrating multiple communication channels such as LiveChat, WhatsApp, Facebook, Instagram, Line, Email, Telegram, and more to enable global growth.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Domain status includes clientDeleteProhibited and other EPP locks
- No exposed sensitive data in HTML
- Use of modern JavaScript frameworks
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
No DMARC Record
MEDIUMDMARC policy not configured
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings