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Is nrma.com.au a Scam? Security Check Results - NRMA Insurance Reviews

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Is nrma.com.au Safe? Security Analysis for NRMA Insurance

Check if nrma.com.au is a scam or legitimate. Free security scan and reviews.

OtherAustralialarge
Adobe Helix RUMChromed Design System assetsVidyard video embedBoomerang Real User MonitoringKampyle feedback embed
Analyzed 9/7/2025Completed 1:03:50 PM
66
Security Score
MEDIUM RISK

AI Summary

NRMA Insurance is a well-established Australian insurance provider with over 90 years of history, offering a broad range of insurance products including car, home, business, and travel insurance. The company is a subsidiary of IAG Limited, a major insurance group, which strengthens its market position and credibility. The website reflects a professional and trustworthy brand with comprehensive service offerings and customer support options. Technically, the site is built on Adobe Experience Manager, leveraging modern web technologies and performance monitoring tools, ensuring a good user experience across devices. Security posture is strong with HTTPS enforced and no visible vulnerabilities, although explicit security policies and incident response information are not publicly disclosed. Privacy and cookie policies are present and indicate GDPR compliance. Overall, the site is safe, professional, and well-maintained, supporting NRMA Insurance's reputation as a trusted insurer in Australia.

Detected Technologies

Adobe Helix RUMChromed Design System assetsVidyard video embedBoomerang Real User MonitoringKampyle feedback embed

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

NRMA Insurance operates in the insurance sector, targeting Australian consumers and businesses seeking various insurance products. Its business model centers on providing insurance coverage and related services such as roadside assistance and home security. The company benefits from its long-standing market presence and affiliation with IAG Limited. The website's content and structure support customer acquisition and service, with clear navigation to product offerings, claims, payments, and support. The presence of awards and trust indicators enhances customer confidence. The company leverages digital channels effectively but could improve transparency around security policies and incident response.

Security Posture Analysis

Comprehensive Security Assessment

The website demonstrates a mature security posture with HTTPS enforced and use of security best practices such as deferred script loading and no exposed sensitive data. However, explicit security headers like X-Frame-Options and X-Content-Type-Options are not clearly identified in the provided data. There is no public security policy or incident response contact information, which could be improved to enhance transparency and readiness. No vulnerabilities or suspicious activities were detected. Privacy compliance appears robust with clear privacy and cookie policies. Overall, the security posture is strong but could benefit from enhanced public security documentation.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a dedicated security policy page outlining security practices and controls.

Observations

AI-powered comprehensive website and business analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

NRMA Insurance

Description:

NRMA Insurance has been insuring Australians for over 90 years. Get an insurance quote online today for your car, CTP, home, travel or business insurance.

Key Services:
Car insuranceCTP insuranceHome insuranceBusiness insuranceTravel insuranceRoadside assistanceHome security
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
Adobe Helix RUMChromed Design System assetsVidyard video embedBoomerang Real User MonitoringKampyle feedback embed
Frameworks:
Adobe Experience Manager (AEM)
Performance:

moderate

Mobile:

good

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
85/100
Best Practices:
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of deferred and async scripts
  • No visible vulnerable libraries

Analytics & Tracking

Services:
Boomerang Real User Monitoring
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Tracking Pixels:
Boomerang (mPulse)
Marketing Tools:
Kampyle feedback
Transparency Level:basic

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with rich content and navigation

🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

25/100
Score

Weak Strict-Transport-Security configuration

LOW

Current value: "max-age=86400 ; includeSubDomains"

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

73/100
Score

No Cookie Policy found

HIGH

GDPR requires clear information about cookie usage

Privacy policy may not be GDPR compliant

MEDIUM

Privacy policy lacks explicit GDPR compliance elements

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy0% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

17/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

80/100
Score

Complex SPF record

LOW

Too many include statements can cause lookup limits

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:spf.protection.outlook.com mx mx:cgu.com.au include:id.ngcomms.net include:sitel.com.au include:maildelivery.com.au include:production.fxdms.net ip4:168.140.182.32 ip4:13.70.154.100 ip4:13.75.156.175 -all
DNS Lookups:7/10
Policy:-all
DKIM Selectors Found
Selector:default(1296-bit rsa)
Selector:selector1(1416-bit rsa)
DMARC Details
Policy:reject
Aggregate Reports:dmarc.reporting@iag.com.au
Forensic Reports:dmarc.reporting@iag.com.au

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

62/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

Weak SSL Key Length

HIGH

SSL certificate uses 256-bit key, which is considered weak

Partial SSL/TLS Assessment

LOW

Completed 3 of 4 security checks due to time constraints

Protocol Support

TLSv1.2TLSv1.3TLSv1.1

OCSP Status

OCSP Stapling Enabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

85/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Registration Details

Protection Level
strongDNSSEC OFF

DNS Records

A Records:88.221.98.160
Name Servers:
a1-45.akam.net
a13-66.akam.net
a24-67.akam.net
a26-64.akam.net
a5-65.akam.net
a6-66.akam.net
MX Records:
0: nrma-com-au.mail.protection.outlook.com
SOA:Serial: 2015110848, TTL: 86400s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:180ms

SPF Analysis

SPF Record:
v=spf1 include:spf.protection.outlook.com mx mx:cgu.com.au include:id.ngcomms.net include:sitel.com.au include:maildelivery.com.au include:production.fxdms.net ip4:168.140.182.32 ip4:13.70.154.100 ip4:13.75.156.175 -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on Adobe Experience Manager, a robust enterprise CMS, and uses modern technologies including Adobe Helix RUM for performance monitoring and Vidyard for video embedding. The site loads asynchronously and defers non-critical scripts to optimize performance. Mobile optimization and accessibility are well addressed, providing a good user experience. SEO is supported by proper meta tags and structured data in JSON-LD format. Hosting details are not explicit but likely managed by IAG or a trusted cloud provider. Overall, the technical infrastructure is solid with room for minor improvements in security header implementation and public documentation.
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