Is puzzel.com Safe? Security Analysis for Puzzel
Check if puzzel.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Puzzel is a well-established European customer experience platform specializing in AI-driven solutions for contact centers and customer engagement. The company offers a comprehensive ecosystem including contact center software, virtual agents, conversational intelligence, and workforce management tools. Their market position is strong, supported by over 25 years of experience and a broad client base across multiple industries such as retail, banking, and public sector. Technically, the website is built on HubSpot CMS with modern analytics and marketing integrations, demonstrating a mature digital infrastructure. Security posture is robust with HTTPS, security headers, and consent mechanisms, though explicit security policies and incident response contacts are not publicly detailed. Overall, the site is professional, trustworthy, and compliant with GDPR, reflecting a credible and mature business.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Puzzel operates a SaaS business model targeting enterprises seeking advanced customer experience solutions. Their competitive advantage lies in AI integration and a unified CX ecosystem. The company serves diverse sectors including retail, travel, banking, and utilities, indicating a broad market reach. Their partnership ecosystem includes recruitment platforms and marketing analytics providers. The website content and structure suggest a focus on enterprise clients and digital transformation initiatives. Growth indicators include active marketing campaigns, AI maturity surveys, and extensive resource offerings. The company maintains a consistent brand and leverages multiple digital channels for customer engagement.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS with strong SSL configuration and implements key security headers such as Content-Security-Policy and Strict-Transport-Security. Cookie consent is managed via a banner with opt-in/out options, supporting GDPR compliance. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a public security policy, vulnerability disclosure, or incident response contact reduces transparency. The use of multiple third-party analytics and marketing scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, the security posture is strong but could be enhanced by publishing explicit security governance documents and contact channels.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security frameworks and practices.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Puzzel
Puzzel is a leading European customer experience (CX) platform helping organisations deliver great customer experiences in every channel.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Cookie consent banner with opt-in/out
- No exposed sensitive data in HTML
- Use of modern analytics with consent management
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is professionally designed and well-structured.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Weak Referrer-Policy configuration
LOWCurrent value: "no-referrer-when-downgrade"
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, health, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 83 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
High-Risk Service Exposed: FTP
HIGHPort 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer
Service Exposed: SSH
MEDIUMPort 22 (SSH) is publicly accessible - SSH - Secure but can be brute-forced
Critical Service Exposed: Telnet
CRITICALPort 23 (Telnet) is publicly accessible - Telnet - Unencrypted remote access
High-Risk Service Exposed: RPC
HIGHPort 135 (RPC) is publicly accessible - RPC - Windows RPC endpoint
High-Risk Service Exposed: NetBIOS
HIGHPort 139 (NetBIOS) is publicly accessible - NetBIOS - Windows file sharing
Critical Service Exposed: SMB
CRITICALPort 445 (SMB) is publicly accessible - SMB - Windows file sharing, high risk
Critical Service Exposed: MSSQL
CRITICALPort 1433 (MSSQL) is publicly accessible - MSSQL - Database server
Critical Service Exposed: Oracle
CRITICALPort 1521 (Oracle) is publicly accessible - Oracle - Database server
Critical Service Exposed: MySQL
CRITICALPort 3306 (MySQL) is publicly accessible - MySQL - Database server
Critical Service Exposed: RDP
CRITICALPort 3389 (RDP) is publicly accessible - RDP - Remote Desktop, prime ransomware target
Critical Service Exposed: PostgreSQL
CRITICALPort 5432 (PostgreSQL) is publicly accessible - PostgreSQL - Database server
Critical Service Exposed: Redis
CRITICALPort 6379 (Redis) is publicly accessible - Redis - In-memory database
High-Risk Service Exposed: Elasticsearch
HIGHPort 9200 (Elasticsearch) is publicly accessible - Elasticsearch - Search engine
Critical Service Exposed: MongoDB
CRITICALPort 27017 (MongoDB) is publicly accessible - MongoDB - NoSQL database
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings