Is salesforce.com Safe? Security Analysis for Salesforce
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AI Summary
Salesforce is a leading global provider of AI-powered CRM software and cloud-based enterprise solutions. The website showcases a comprehensive portfolio of products including sales, service, marketing, commerce, AI, and data cloud services, targeting businesses of all sizes with a strong emphasis on small business and enterprise customers. The company holds a dominant market position with a well-established brand and extensive partner ecosystem. Technically, the website employs modern web technologies, including Salesforce's own platform components, third-party analytics, and consent management tools, delivering a fast, mobile-optimized, and accessible user experience. Security posture is strong with HTTPS enforcement, multiple security headers, and recognized certifications such as ISO 27001 and SOC 2. Privacy compliance is robust, with clear policies and cookie consent mechanisms aligned with GDPR. Overall, the site reflects a mature, professional, and trustworthy digital presence.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Salesforce operates a SaaS business model focused on CRM and enterprise cloud solutions. Its revenue streams include subscription fees for various product suites and services. The company targets a broad customer base from small businesses to large enterprises across multiple industries, including financial services, retail, healthcare, manufacturing, and technology. Salesforce's competitive advantage lies in its integrated AI capabilities, extensive partner network, and continuous innovation. The website highlights strategic subsidiaries like Slack, MuleSoft, and Heroku, reinforcing its ecosystem strength. Growth indicators include new AI-driven products like Agentforce and comprehensive educational resources via Trailhead. The partnership ecosystem is robust, with AppExchange serving as a marketplace for third-party integrations.
Security Posture Analysis
Comprehensive Security Assessment
Salesforce demonstrates a high level of security maturity. The website uses HTTPS exclusively with strong SSL/TLS configurations. Security headers such as Content-Security-Policy, X-Frame-Options, and Strict-Transport-Security are implemented to mitigate common web vulnerabilities. The presence of ISO 27001, SOC 2, and FedRAMP certifications indicates rigorous internal controls and compliance with industry standards. Privacy policies and cookie consent mechanisms are transparent and GDPR-compliant. However, the absence of a publicly visible vulnerability disclosure policy or security.txt file and explicit incident response contact channels suggests areas for improvement in transparency and community engagement. No vulnerabilities or exposed sensitive data were detected in the website content or scripts.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated vulnerability disclosure policy or security.txt file to encourage responsible reporting.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Salesforce
Salesforce, the #1 AI CRM, enables companies to connect with customers through a unified Einstein 1 platform that combines CRM, AI, Data and Trust.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Security headers implemented
- No exposed sensitive data in HTML
- Secure forms with proper labels and ARIA attributes
- Use of OneTrust for cookie consent
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and multimedia.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=86400"
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Weak X-XSS-Protection configuration
LOWCurrent value: "0"
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Privacy Policy found
HIGHGDPR requires a clear and accessible privacy policy
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Third-party services without privacy policy
HIGHDetected services: Google Analytics, Google APIs
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, health, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Unable to retrieve SSL certificate
CRITICALCould not establish secure connection to retrieve certificate information
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings