Is seeclickfix.com Safe? Security Analysis for CivicPlus
Check if seeclickfix.com is a scam or legitimate. Free security scan and reviews.
AI Summary
SeeClickFix, powered by CivicPlus, is a mature and established SaaS platform providing 311 request and work management solutions that bridge communication between residents and local governments. The platform supports efficient workflows and fosters transparency and accountability, serving hundreds of governments and engaging over one million residents. The website reflects a professional and consistent brand presence, targeting local governments and residents with clear calls to action for sign-up and engagement. Technically, the website employs modern web technologies including Bootstrap for responsive design, Google Analytics and Tag Manager for analytics, Google reCAPTCHA for bot protection, and New Relic for performance monitoring. The domain is hosted with Cloudflare DNS and registered via Amazon Registrar, indicating a stable and reliable infrastructure. The site is mobile-optimized and SEO-friendly, though accessibility features are basic. From a security perspective, the site enforces HTTPS and uses security best practices such as CSRF tokens and bot mitigation. However, DNSSEC is not enabled and some security headers are not explicitly detected, representing areas for improvement. Privacy compliance is partial; while a comprehensive privacy policy is linked via the parent company CivicPlus, no explicit cookie consent mechanism is present on the site. Incident response and vulnerability disclosure information are not publicly available. Overall, the website demonstrates a solid security posture and business credibility with room for enhancements in privacy compliance and security header implementation. The domain WHOIS data is consistent with the business history and shows no suspicious patterns. Strategic recommendations include enabling DNSSEC, implementing cookie consent, publishing vulnerability disclosure policies, and enhancing security headers to strengthen trust and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
SeeClickFix operates in the government technology sector, providing a SaaS platform that facilitates citizen engagement and government service management. Its competitive advantage lies in its established user base, integration with local governments, and backing by CivicPlus. The business model focuses on subscription-based software services targeting municipalities and government agencies. Revenue streams likely include licensing fees and service contracts. The target customers are local government entities and residents seeking to report and track civic issues. Growth indicators include a large user base and ongoing partnerships with governments. The partnership ecosystem includes CivicPlus as the parent company, with no detected subsidiaries. The company maintains a professional online presence with clear branding and trust signals such as privacy policies and security pages.
Security Posture Analysis
Comprehensive Security Assessment
The security maturity level of SeeClickFix is good, with HTTPS enforced and bot protection via Google reCAPTCHA. Use of New Relic indicates active monitoring. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of DNSSEC and some security headers like CSP and X-Frame-Options suggests room for improvement. Privacy compliance is partial, lacking cookie consent mechanisms and explicit incident response contacts. There is no public vulnerability disclosure or security.txt file. The security culture appears proactive but could benefit from enhanced transparency and compliance measures. Overall, the risk is moderate with no critical vulnerabilities identified.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
CivicPlus
SeeClickFix 311 CRM by CivicPlus® is a 311 solution that empowers residents to report issues, identify repair needs, share feedback, and ask questions of their local government leaders. For local governments, it powers efficient and transparent workflows, fostering accountability and trust. The result is collaborative experiences between governments and residents that co-create clean, safe, and happy communities.
good
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- Use of Google reCAPTCHA for bot protection
- Use of New Relic for monitoring
- No exposed sensitive data in HTML
- Secure forms with CSRF tokens
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenge.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "ALLOWALL"
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
DNS Records
DNSSEC Status
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings