Is smartlook.com Safe? Security Analysis for Smartlook.com, s.r.o.
Check if smartlook.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Smartlook.com, s.r.o. operates a sophisticated SaaS product analytics platform offering combined quantitative and qualitative insights for websites and mobile apps. The company is positioned as a trusted analytics provider with over 2800 paying organizations and is now part of Cisco, which strengthens its market credibility and reach. Their platform includes session recordings, heatmaps, event tracking, funnels, crash reports, and supports cross-platform analytics. The website reflects a mature digital presence with professional design, clear navigation, and comprehensive content tailored for growing teams and businesses seeking actionable user insights. Technically, the website is built on WordPress with modern SEO and analytics integrations such as Yoast SEO, Google Tag Manager, and Brightcove for video content. The site is mobile-optimized and accessible, with good SEO practices evident in meta tags and structured data. Security posture is solid with HTTPS enforced and cookie consent mechanisms implemented, although explicit security policies and incident response contacts are not publicly detailed. The WHOIS data is unavailable or protected, which is a minor concern but offset by the strong trust signals including Cisco affiliation, customer testimonials, and social media presence. Overall, the site demonstrates a high level of professionalism and security awareness, suitable for its target audience. Strategically, Smartlook should enhance transparency by publishing dedicated security and incident response policies and consider adding a vulnerability disclosure program to further build trust. Regular audits of third-party scripts and security headers would also strengthen their security posture.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Smartlook holds a strong position in the product analytics market, targeting growing teams and enterprises needing combined qualitative and quantitative analytics. Their SaaS model generates revenue through subscriptions, supported by a broad feature set and integrations with major platforms like Salesforce, Slack, and Zendesk. The acquisition by Cisco signals strategic growth and integration potential within Cisco's observability and application performance ecosystem. The company leverages a partner ecosystem and maintains active content marketing through blogs, guides, and case studies, indicating a growth-oriented approach. Their customer base and positive reviews on multiple platforms reflect market acceptance and competitive advantage.
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and employs cookie consent mechanisms aligned with GDPR requirements, indicating compliance with privacy regulations. However, the absence of a publicly available security policy and incident response contact reduces transparency. No security.txt or vulnerability disclosure program was found, which could be improved to enhance security culture and trust. The use of Google Tag Manager and third-party scripts necessitates ongoing security audits to mitigate risks. Overall, the security posture is good but could benefit from enhanced policy disclosures and security headers implementation.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and commitments.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Smartlook.com, s.r.o.
Smartlook is a free and intuitive product analytics tool for websites and mobile apps. Visitor recordings, heatmaps, conversion funnels, and automatic event tracking will give you great insights.
excellent
consistent
Technical Stack
moderate
excellent
good
excellent
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of Google Tag Manager for analytics
- Cookie consent mechanism implemented
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak X-Frame-Options configuration
LOWCurrent value: "SAMEORIGIN, SAMEORIGIN"
Weak X-Content-Type-Options configuration
LOWCurrent value: "nosniff, nosniff"
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Complex SPF record
LOWToo many include statements can cause lookup limits
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
OCSP Stapling Not Enabled
LOWOCSP stapling improves performance and privacy
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 70 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings