Is tawk.to Safe? Security Analysis for tawk.to
Check if tawk.to is a scam or legitimate. Free security scan and reviews.
AI Summary
tawk.to is a well-established technology company specializing in providing 100% free live chat software along with additional services such as AI Assist, virtual assistants, and CRM tools. The company targets businesses and website owners seeking to enhance customer engagement and support. Their market position is strong as a leading free live chat provider with a large user base and a comprehensive suite of related services. The website is professionally designed, mobile-optimized, and integrates modern marketing and analytics tools, reflecting a mature digital infrastructure. Security posture is solid with HTTPS, security headers, and no visible vulnerabilities, though explicit security policies and incident response information are not publicly detailed. Overall, the business demonstrates high credibility and trustworthiness with consistent domain registration data and transparent operations.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
The company operates on a freemium SaaS model, offering free live chat software to attract a broad audience while monetizing through value-added services like hiring chat agents and virtual assistants. Their ecosystem includes a partner directory, community forums, and developer resources, indicating a robust partnership and support network. The target customer segments include small to large businesses across various industries needing customer support solutions. The presence of AI Assist and knowledge base products shows innovation and expansion into AI-driven customer service. The company’s marketing strategy leverages multiple ad networks and tracking pixels for retargeting and analytics, supporting growth and customer acquisition.
Security Posture Analysis
Comprehensive Security Assessment
tawk.to exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and no exposed sensitive data in the website content. The use of modern frameworks and regular updates likely reduce vulnerabilities. However, the absence of a publicly available security policy, incident response plan, or vulnerability disclosure program indicates areas for improvement in transparency and readiness. The website uses secure forms and CAPTCHA mechanisms to prevent abuse. Overall, the security maturity is good but could be enhanced by publishing formal security documentation and contact channels for security incidents.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security practices and controls.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
tawk.to
tawk.to is 100% free live chat software to monitor and chat with visitors on your website or from a free customizable page.
excellent
consistent
Technical Stack
moderate
good
basic
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of security headers
- Secure forms with CAPTCHA and validation
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website uses modern WordPress CMS with Elementor builder.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=0; includeSubDomains; preload"
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 35 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings