Is text.com Safe? Security Analysis for Text, Inc.
Check if text.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Text, Inc. operates Text App, an AI-first customer service automation platform that integrates AI agents, live chat, and help desk functionalities to help businesses streamline customer support and improve satisfaction. The company targets businesses seeking scalable, AI-powered customer service solutions and has established a strong market presence with notable enterprise clients such as Adobe, PayPal, and McDonald's. Founded in 2002, Text, Inc. maintains offices in the US and Poland, reflecting an international footprint. Technically, the website leverages modern web technologies including React and Next.js, and integrates multiple third-party analytics and marketing tools such as HubSpot, Google Tag Manager, Hotjar, and Facebook Pixel. The site is mobile-optimized, well-structured, and SEO-friendly, providing an excellent user experience. However, some security best practices like explicit security headers and a published security policy are not evident. From a security perspective, the site enforces HTTPS and avoids exposing sensitive data in its HTML content. The absence of WHOIS data for the domain raises some concerns about domain registration transparency, though the professional website and consistent branding mitigate this risk. Privacy and cookie policies are comprehensive and GDPR-compliant, supporting good privacy practices. Overall, Text, Inc. presents a credible and professional business with a mature digital presence. Strategic recommendations include enhancing security posture by implementing security headers, publishing a security policy and incident response information, and verifying domain registration details to improve trustworthiness and compliance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Text, Inc. positions itself as a leading provider of AI-powered customer service automation software, leveraging a SaaS subscription model. Its competitive advantages include a comprehensive AI agent system, integration with multiple communication channels, and a unified customer data platform. Revenue streams likely derive from tiered subscription plans ranging from $25 to $3999 per month. The company targets medium to large enterprises seeking to automate and scale customer support efficiently. Partnerships with LiveChat, ChatBot, and HelpDesk enhance its ecosystem and market reach. Growth indicators include a strong client portfolio and active partner programs. The company maintains a consistent brand and digital presence, supporting its market credibility.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (1)
Security Posture Analysis
Comprehensive Security Assessment
The security maturity of Text, Inc.'s website is moderate to good. HTTPS is enforced, and no sensitive data leakage is observed. However, the lack of visible security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options suggests room for improvement. No explicit security or incident response policies are published, which could hinder transparency and preparedness. The use of multiple third-party tracking and marketing scripts introduces potential risk vectors that require regular auditing. GDPR compliance is supported by comprehensive privacy and cookie policies. Incident response readiness and vulnerability disclosure mechanisms are not evident, indicating a gap in security culture and communication.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and enforce security headers including CSP, HSTS, and X-Frame-Options to enhance protection against common web attacks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Text, Inc.
Text App is an AI customer service platform designed to help companies deliver automated support experiences. By combining AI agents, live chat, and help desk features, Text App allows businesses to streamline communication, reduce response times, and improve customer satisfaction.
excellent
consistent
Technical Stack
moderate
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of third-party security/tracking scripts with async loading
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and professional design.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
Critical sector without clear security compliance
HIGHDetected sectors: energy, transport, banking, digital
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings