Is tidio.co Safe? Security Analysis for Tidio
Check if tidio.co is a scam or legitimate. Free security scan and reviews.
AI Summary
Tidio is a technology company specializing in AI-driven customer service chatbots and live chat software designed to enhance customer support and increase sales for businesses. Established in 2013 and headquartered in Poland, Tidio offers a SaaS platform with multiple subscription tiers, including free and paid plans, targeting businesses seeking to automate and improve their customer engagement. The company maintains a strong market position supported by positive user reviews and a comprehensive suite of services including AI agents, help desk software, ticketing systems, and chatbot automation workflows. Technically, the website is built on modern frameworks such as Next.js and React, leveraging cloud hosting and integrating advanced analytics and marketing tools like Google Tag Manager, Amplitude, and Cookiebot. The site demonstrates excellent performance, mobile optimization, and SEO practices, reflecting a mature digital infrastructure. Security-wise, the site enforces HTTPS, employs multiple security headers, and uses cookie consent mechanisms, though it lacks a dedicated security policy or incident response page. WHOIS data confirms the legitimacy and transparency of the business, with consistent registration details matching the website's claims. Overall, Tidio presents a professional, trustworthy, and technically sound online presence with room for improvement in explicit security disclosures and incident response readiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Tidio operates in the competitive AI customer support software market, leveraging AI and automation to differentiate its offerings. Its business model is subscription-based SaaS, appealing to small to medium businesses and enterprises looking for scalable customer engagement solutions. The company benefits from a broad partnership ecosystem, including integrations with major platforms like Shopify and WordPress, and maintains visibility on multiple review and software comparison sites, enhancing credibility and market reach. Growth indicators include a strong online presence, active social media channels, and continuous product innovation such as the AI agent Lyro. Strategic observations suggest focusing on expanding security transparency and incident response capabilities to further strengthen customer trust and compliance posture.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (2)
Security Posture Analysis
Comprehensive Security Assessment
Tidio demonstrates a solid security posture with enforced HTTPS, comprehensive security headers, and cookie consent compliance aligned with GDPR. The absence of exposed sensitive data and use of reputable third-party analytics and marketing services indicate good data protection practices. However, the lack of a published security policy, incident response contact, or vulnerability disclosure program represents gaps in transparency and readiness. These gaps could impact customer confidence and regulatory compliance in certain jurisdictions. The company should consider formalizing and publishing these policies to enhance its security culture and incident management capabilities.
Strategic Recommendations
Priority Actions for Security Improvement
Publish a dedicated security policy page outlining security controls and practices.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Tidio
Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Cookie consent mechanism
- No exposed sensitive data in HTML
- Use of security headers
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
SPF Details
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 76 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings