Is userfeedback.com Safe? Security Analysis for MonsterInsights, LLC
Check if userfeedback.com is a scam or legitimate. Free security scan and reviews.
AI Summary
UserFeedback is a WordPress plugin product offered by MonsterInsights, LLC, focused on enabling website owners to collect real-time user feedback, conduct surveys including NPS, and analyze user behavior with heatmaps and AI-generated summaries. The company positions itself as a market leader with over 300,000 users and a comprehensive suite of integrations and features tailored for WordPress users. The website is professionally designed, mobile-optimized, and rich in content, targeting marketers and site owners seeking to enhance engagement and conversion through user insights. Technically, the site is built on WordPress with a modern tech stack including JavaScript libraries, Google Analytics, and multiple marketing and affiliate tools. The site demonstrates good SEO and performance practices, asynchronous script loading, and consent management for privacy compliance. However, explicit security headers are not clearly present, and no dedicated security or incident response policies are published. Security posture is generally good with HTTPS enforced and no visible vulnerabilities, but the absence of WHOIS data for the domain raises concerns about domain registration legitimacy. The privacy policy and terms of service are comprehensive and GDPR compliant, supporting a strong privacy stance. Contact information is available, including a phone number, but no direct company emails were found. Overall, the website presents a trustworthy and professional front for a SaaS WordPress plugin business, but the missing WHOIS data and lack of explicit security policies suggest areas for improvement in transparency and security governance.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
UserFeedback operates in the technology sector, specifically targeting WordPress website owners and marketers. Its business model is subscription-based SaaS, offering unlimited surveys, responses, and integrations. The company leverages partnerships with well-known WordPress ecosystem brands such as MonsterInsights, WPForms, OptinMonster, and others, enhancing its market reach and credibility. The product's competitive advantage lies in its ease of use, no-code setup, powerful targeting, and AI-driven insights. The presence of a large user base (300k+) indicates strong market adoption. The company maintains a professional online presence with clear branding and comprehensive support resources. Growth indicators include extensive integrations and marketing automation capabilities. Strategic observations suggest focusing on enhancing security transparency and domain legitimacy to strengthen trust further.
Extracted Contact Information
Marketing Intelligence Data
Phone Numbers (1)
Security Posture Analysis
Comprehensive Security Assessment
The website enforces HTTPS and uses asynchronous loading of scripts to optimize performance and security. Consent management for cookies is implemented, indicating privacy awareness. However, explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options are not detected, which could expose the site to certain web-based attacks. No evidence of vulnerable libraries or exposed sensitive data was found. The absence of a published security policy or incident response plan reduces transparency and preparedness perception. WHOIS data is missing, which is a red flag for domain legitimacy and could indicate privacy protection or data retrieval issues. Overall, the security maturity is moderate, with room for improvement in policy publication and header implementation.
Strategic Recommendations
Priority Actions for Security Improvement
Implement and publish explicit security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
MonsterInsights, LLC
UserFeedback makes it easy to collect feedback from your website so that you can increase engagement, create great content, and make more money inside WordPress.
excellent
consistent
Technical Stack
moderate
excellent
basic
good
Security Assessment
- HTTPS enforced
- Asynchronous loading of scripts
- No exposed sensitive data in HTML
- Consent management for cookies
- No visible vulnerable libraries
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking detected
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=15768000"
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing Content-Security-Policy header
HIGHControls resources the browser is allowed to load
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
Privacy policy may not be GDPR compliant
MEDIUMPrivacy policy lacks explicit GDPR compliance elements
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 44 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings