Is usersnap.com Safe? Security Analysis for Usersnap
Check if usersnap.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Usersnap is a mature SaaS company founded in 2011, specializing in user feedback and product development platforms. It serves product teams, developers, and support teams by providing tools for visual feedback capture, in-app surveys, and product announcements. The company is positioned as a leading solution with over 10,000 customers and integrates with major platforms like Jira, Slack, and Azure DevOps. The website reflects a professional and consistent brand with excellent content quality and user experience. Technically, the website is built on Webflow and hosted on AWS infrastructure, leveraging modern analytics and marketing tools such as Amplitude, Mixpanel, Hotjar, and Visual Website Optimizer. The site is mobile-optimized, fast, and SEO-friendly. Security posture is good with HTTPS enforced and no exposed sensitive data, though improvements like enabling DNSSEC and adding explicit security headers are recommended. Privacy compliance is strong with clear privacy and cookie policies and GDPR adherence. However, incident response and vulnerability disclosure information are not explicitly provided, which could be enhanced to improve trust. Overall, the domain registration data supports the legitimacy and maturity of the business. The website is safe for general audiences, contains no adult or questionable content, and demonstrates a high level of professionalism and trustworthiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Usersnap operates in the competitive user feedback SaaS market, targeting product and development teams seeking to streamline feedback collection and analysis. Its competitive advantages include comprehensive visual feedback tools, seamless integrations with popular workflow platforms, and a focus on the entire product development lifecycle. The business model is subscription-based SaaS, generating revenue from tiered plans tailored to team size and feature needs. The company shows strong growth indicators with a large customer base and active marketing efforts. Partnerships with platforms like Jira and Slack enhance its ecosystem and market reach. Strategic observations suggest continued investment in integrations, security enhancements, and customer support will sustain growth and market position.
Security Posture Analysis
Comprehensive Security Assessment
Usersnap demonstrates a mature security posture with HTTPS enforced site-wide, no visible exposure of sensitive data, and compliance with GDPR and SOC 2 standards. The use of secure cookies and encryption is implied. However, the absence of DNSSEC and some common security headers like Content-Security-Policy and X-Frame-Options indicates room for improvement. No vulnerability disclosure or incident response contacts are published, which could hinder rapid response to security incidents. The extensive use of third-party analytics and marketing scripts increases the attack surface but appears managed. Overall, the security maturity is good but would benefit from formalized vulnerability management and enhanced DNS security.
Strategic Recommendations
Priority Actions for Security Improvement
Enable DNSSEC on the domain to improve DNS security and prevent spoofing.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Usersnap
A user feedback and product development platform designed for high-productivity product teams. Collect screen capture issues, in-app surveys, new feature ideas, and promote releases.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- No exposed sensitive data in HTML
- Use of secure cookies (js-cookie library)
- GDPR compliance
- SOC 2 compliant data hosting center mentioned
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and no blocking mechanisms.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing X-Content-Type-Options header
MEDIUMPrevents MIME type sniffing
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Cookie Policy found
HIGHGDPR requires clear information about cookie usage
No Cookie Consent Banner found
HIGHGDPR requires explicit consent for non-essential cookies
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No business continuity planning found
MEDIUMNIS2 emphasizes operational resilience and business continuity
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
Weak DKIM Key
HIGHDKIM selector 'google' uses 392-bit key
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
SPF Details
DKIM Selectors Found
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Soon
HIGHSSL certificate expires in 27 days
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
Domain Registration Details
DNS Records
DNSSEC Status
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings