Is zendesk.co.uk Safe? Security Analysis for Zendesk
Check if zendesk.co.uk is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading enterprise software company specializing in AI-powered customer service solutions. Their platform supports multiple communication channels including text, mobile, phone, email, live chat, and social media, serving over 200,000 customers globally. The website reflects a mature digital presence with comprehensive product offerings, regional language support, and a strong focus on AI integration. Technically, the site leverages modern frameworks such as React and Next.js, hosted on AWS Cloudfront, with integrated marketing and analytics tools like Marketo and Google Tag Manager. Security posture is robust with HTTPS enforcement and key security headers, although some advanced headers like CSP could be improved. Privacy compliance is well addressed with clear policies and consent mechanisms. The WHOIS data for the exact domain is unavailable due to domain naming rules, but the site is consistent with Zendesk's global brand and domain strategy. Overall, the site demonstrates high professionalism, technical maturity, and trustworthiness.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates a SaaS business model focused on customer service and support software, targeting enterprises and businesses of all sizes. Their competitive advantage lies in AI-driven automation and multi-channel support capabilities. Revenue streams include subscription fees for various service tiers and add-ons. The company maintains a broad partnership ecosystem and offers extensive integrations via its marketplace. Growth indicators include frequent product updates, AI summit events, and global localization. The company is positioned as a market leader in customer experience technology with a strong brand and enterprise focus.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS, security headers like X-Frame-Options and HSTS, and cookie consent mechanisms. No exposed sensitive data or vulnerable libraries were detected. However, the absence of CSP and Referrer-Policy headers suggests room for improvement. Incident response and vulnerability disclosure information are not explicitly found on the site. The company holds ISO 27001 certification, indicating adherence to recognized security standards. Overall, the security maturity is high but could benefit from enhanced header policies and public incident response details.
Strategic Recommendations
Priority Actions for Security Improvement
Implement Content Security Policy (CSP) header to mitigate XSS risks
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk provides AI-powered, award-winning customer service software trusted by 200k customers. It enables customer support via text, mobile, phone, email, live chat, and social media.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with rich content and navigation
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 42 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings