Is zendesk.com Safe? Security Analysis for Zendesk
Check if zendesk.com is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading enterprise software company specializing in AI-powered customer service solutions. Their platform supports multiple communication channels including text, mobile, phone, email, live chat, and social media, serving over 200,000 customers globally. The website demonstrates a mature digital presence with modern technologies such as React and Next.js, hosted on Amazon Cloudfront CDN, and integrates advanced analytics and consent management tools. Security posture is strong with HTTPS, security headers, and privacy policies aligned with GDPR compliance. The absence of WHOIS data is likely due to privacy protection, which is common for large enterprises. Overall, Zendesk presents a professional, trustworthy, and technically sound online presence.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates a SaaS business model targeting businesses seeking comprehensive customer service solutions. Their market position is strong, supported by a large customer base and global reach with localized websites. Key services include AI agents, ticketing, messaging, voice, and workforce management. The company maintains a robust partnership ecosystem including the Zendesk Foundation. Their content and navigation are well structured, supporting enterprise and SMB segments across various industries such as technology, retail, financial services, healthcare, and telecommunications.
Security Posture Analysis
Comprehensive Security Assessment
Zendesk exhibits a high level of security maturity with enforced HTTPS, presence of key security headers, and comprehensive privacy and security policies. No exposed sensitive data or vulnerable libraries were detected in the website content. The company holds recognized certifications such as SOC 2 and ISO 27001, indicating adherence to industry security standards. However, there is room for improvement by adding Content-Security-Policy and other advanced headers. Incident response contact information was not explicitly found, which could be enhanced for transparency.
Strategic Recommendations
Priority Actions for Security Improvement
Implement Content-Security-Policy header to mitigate XSS and data injection risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk provides AI-powered, award-winning customer service software trusted by 200k customers. It enables customer support via text, mobile, phone, email, live chat, and social media.
excellent
consistent
Technical Stack
fast
excellent
good
excellent
Security Assessment
- HTTPS enforced
- Security headers present
- No exposed sensitive data in HTML
- Use of cookie consent mechanism
- Use of reputable analytics with consent management
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Weak Strict-Transport-Security configuration
LOWCurrent value: "max-age=0; preload"
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
No Data Protection Officer mentioned
LOWLarge organizations may need to designate a DPO under GDPR
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No DMARC reporting
LOWDMARC aggregate reports not configured
SPF Details
DKIM Selectors Found
DMARC Details
MTA-STS Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 40 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Registration Details
DNS Records
DNSSEC Status
DNS Performance
SPF Analysis
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings