Is zendesk.com.br Safe? Security Analysis for Zendesk
Check if zendesk.com.br is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading global provider of customer service software solutions, leveraging AI to enhance customer engagement and support. The company offers a comprehensive suite of services including AI agents, Copilot, and research tools, targeting enterprises seeking to improve their customer service operations. The website reflects a mature digital infrastructure with modern frameworks like React and Next.js, hosted on Cloudflare for performance and security. Security posture is strong with HTTPS, security headers, and consent mechanisms in place, although explicit CSP headers could enhance protection. Privacy policies are comprehensive and GDPR compliant, with clear contact channels for security and data protection. Overall, Zendesk's online presence is professional, trustworthy, and well-aligned with its market position as an enterprise SaaS provider.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates in the technology sector, focusing on SaaS solutions for customer service. It maintains a strong market position with a large client base and global reach. The business model centers on subscription-based software services enhanced by AI capabilities. Strategic partnerships and event hosting domains support its ecosystem. The company demonstrates consistent branding and provides clear business and contact information, reinforcing credibility. Certifications like ISO 27001 and SOC 2 further validate its commitment to security and compliance.
Extracted Contact Information
Marketing Intelligence Data
Email Addresses (3)
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a solid security foundation with enforced HTTPS, standard security headers, and cookie consent mechanisms. No critical vulnerabilities or exposed sensitive data were detected. The use of third-party analytics and marketing tools is balanced with privacy compliance efforts. Incident response contacts are available, though could be more prominently displayed. The absence of a public vulnerability disclosure or security.txt file is noted as an area for improvement. Overall, Zendesk shows a mature security culture appropriate for an enterprise SaaS provider.
Strategic Recommendations
Priority Actions for Security Improvement
Implement an explicit Content Security Policy (CSP) header to mitigate XSS risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Premiado software de atendimento ao cliente viabilizado por IA usado por 200 mil clientes, oferecendo suporte via mensagem de texto, celular, telefone, e-mail, chat em tempo real e redes sociais.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Content Security Policy implied by headers
- Cookie consent mechanism
- Use of security headers
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible and professionally designed.
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
DMARC not enforcing
MEDIUMDMARC policy is set to "none"
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 39 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 2 of 4 security checks due to time constraints
Certificate Details
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
Domain Transfer Lock Not Enabled
MEDIUMDomain can be transferred without authorization
Domain Delete Lock Not Enabled
LOWDomain can be deleted without additional verification
DMARC Policy Set to None
LOWDMARC is configured but not enforcing any policy
Domain Registration Details
- •No domain protection locks enabled
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings