Is zendesk.com.mx Safe? Security Analysis for Zendesk
Check if zendesk.com.mx is a scam or legitimate. Free security scan and reviews.
AI Summary
Zendesk is a leading global provider of customer service software solutions, offering a comprehensive suite of AI-powered tools designed to enhance customer engagement across multiple channels including text, phone, email, live chat, and social media. The website targets businesses in Latin America, providing localized content in Spanish and showcasing a strong market position as a trusted SaaS provider with over 200,000 customers worldwide. Technically, the site leverages modern frameworks such as Next.js and React, integrates advanced analytics and marketing tools, and is hosted on a reliable CDN infrastructure ensuring fast performance and excellent mobile optimization. Security posture is robust with HTTPS enforcement and key security headers, though there is room for improvement in header completeness and incident response transparency. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the site demonstrates high professionalism, trustworthiness, and technical maturity, making it a reliable platform for customer service solutions.
Detected Technologies
🧠AI Business Intelligence
Technology stack, business insights, and market analysis powered by AI.
Business Intelligence
Market & Strategic Analysis
Zendesk operates primarily in the technology sector, focusing on customer service software delivered as SaaS. Its business model revolves around subscription-based services with a strong emphasis on AI integration to automate and improve customer support workflows. The company serves a broad range of industries including retail, financial services, healthcare, government, manufacturing, and telecommunications, indicating a diversified customer base. The website reflects a mature enterprise with consistent branding and comprehensive product offerings. Strategic partnerships and a global presence are evident through multiple localized domains and language options. Zendesk's marketing and analytics ecosystem is sophisticated, supporting targeted campaigns and user engagement tracking. The absence of direct contact emails or phone numbers suggests a controlled lead generation approach via contact forms.
Security Posture Analysis
Comprehensive Security Assessment
The website exhibits a mature security posture with HTTPS enforced and several security headers implemented, including X-Frame-Options and X-XSS-Protection. Cookie consent is managed via OneTrust, indicating compliance with privacy regulations. No exposed sensitive data or vulnerable libraries were detected in the analysis. However, the lack of a published security.txt file and explicit incident response contact channels represents a gap in vulnerability disclosure and incident management transparency. The use of multiple third-party scripts necessitates ongoing security audits to mitigate supply chain risks. Overall, Zendesk demonstrates good security hygiene appropriate for an enterprise SaaS provider but should enhance its public security communication and header policies.
Strategic Recommendations
Priority Actions for Security Improvement
Implement a Content Security Policy (CSP) header to mitigate cross-site scripting risks.
✨Observations
AI-powered comprehensive website and business analysis.
AI-Enhanced Website Analysis
Business Insights
Zendesk
Zendesk es un software de servicio de atención al cliente galardonado en el que confían más de 200,000 clientes. Deleita a tus clientes a través de mensajes de texto, celular, teléfono, correo electrónico, chat en vivo y redes sociales.
excellent
consistent
Technical Stack
fast
excellent
good
good
Security Assessment
- HTTPS enforced
- Security headers present
- Cookie consent mechanism
- No exposed sensitive data detected
Analytics & Tracking
Advertising & Marketing
Website Quality Assessment
Key Observations
Website is fully accessible with no blocking or WAF challenges
🛡️Security Headers
HTTP security headers analysis and recommendations.
Security Headers
HTTP security headers analysis
Missing Strict-Transport-Security header
HIGHForces HTTPS connections
Missing X-Frame-Options header
HIGHPrevents clickjacking attacks
Missing X-XSS-Protection header
MEDIUMLegacy XSS protection (deprecated but still recommended)
Missing Referrer-Policy header
LOWControls referrer information sent with requests
Missing Permissions-Policy header
MEDIUMControls browser features and APIs
Sensitive data may be cached
LOWCache-Control header should include "no-store" for sensitive pages
👤GDPR Compliance
Privacy and data protection assessment under GDPR regulations.
GDPR Compliance
Privacy and data protection assessment
GDPR Compliance Analysis
🛡️NIS2 Compliance
Network & Information Security Directive compliance assessment.
NIS2 Compliance
Network & Information Security Directive
No information security framework found
HIGHNIS2 requires documented cybersecurity and information security measures
No vulnerability disclosure policy
MEDIUMNIS2 encourages coordinated vulnerability disclosure
No security policy documentation found
HIGHNIS2 requires documented cybersecurity governance and risk management
No incident response procedures found
HIGHNIS2 requires documented incident response and business continuity plans
No security contact information
HIGHNIS2 requires clear incident reporting channels
No vulnerability reporting mechanism
MEDIUMClear vulnerability reporting supports coordinated disclosure
No NIS2 reference found
LOWConsider explicitly mentioning NIS2 compliance efforts
📧Email Security
SPF, DKIM, and DMARC validation and email security assessment.
Email Security
SPF, DKIM, and DMARC validation
No SPF record found
HIGHSPF helps prevent email spoofing
No DKIM record found
MEDIUMDKIM adds cryptographic signatures to emails
No BIMI Record
LOWBIMI displays brand logos in email clients
No MTA-STS Policy
MEDIUMMTA-STS enforces TLS for email delivery
No TLS-RPT Record
LOWTLS-RPT provides reporting for email TLS issues
DMARC Details
🏆SSL/TLS Security
Certificate validity and encryption analysis.
SSL/TLS Security
Certificate validity and encryption analysis
Weak Protocols Supported
HIGHServer supports weak protocols: TLSv1.1
Certificate Transparency Not Implemented
LOWCertificate is not logged in Certificate Transparency logs
SSL Certificate Expires Within 90 Days
MEDIUMSSL certificate expires in 40 days
Weak SSL Key Length
HIGHSSL certificate uses 256-bit key, which is considered weak
Partial SSL/TLS Assessment
LOWCompleted 3 of 4 security checks due to time constraints
Protocol Support
OCSP Status
📊DNS Health
DNS configuration and security assessment.
DNS Health
DNS configuration and security assessment
DNSSEC Not Enabled
MEDIUMDNSSEC is not configured for this domain
CAA Records Not Configured
LOWCertificate Authority Authorization (CAA) records not found
DNS Records
DNSSEC Status
DNS Performance
⚡Network Security
Port scanning and network exposure analysis.
Network Security
Port scanning and network exposure analysis
Good Network Security Posture
LOWNo unnecessary services detected on common risky ports
🔧Technical Analysis
Detailed technical findings and analysis from AI assessment.
Technical Analysis
Comprehensive security assessment findings